招聘礼宾部经理/礼宾司_南宁万达文华酒店Wanda Vista Nanning招聘信息-最佳东方

Job Responsibilities
工作职责

1.Ensure that assistance is being provided at all times to all guests and their stays at hotel are comfortable and memorable;
确保向所有入住酒店的客人提供优质服务，给客人留下美好的印象；
2.Control and direct the entire section within the framework as defined in the organization chart;
直接负责礼宾部的工作；
3.Supervise the other concierge associates, bellmen and doormen to effectively handle guest requests;to ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction;to ensure that the above-mentioned areas are working in a professional manner at all times;
督导其他礼宾部员工，行李员，门童的工作以确保客人的要求得到满足；确保下属完全遵从酒店的政策，工作流程和标准以保证所有的客人满意；确保以上区域员工保持专业的工作态度；
4.Maintain and control the use of the luggage room, ensure that luggage is properly stored and labeled at all times;
负责管理行李房，确保所有的行李有行李标签并且存放在适当的位置；
5.Assist in identifying training needs, develop training plans and implement training sessions for all associates within the section on a regular basis;
协助参与员工的培训工作，负责员工的日常培训，制定培训计划；
6.Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made;
为客人提供机场接送服务并最大效率的安排司机的工作时间；
7.Ensure that all work areas are neat and tidy at all time.
保证所有的工作区域始终保持整洁。

Job Requirements
岗位要求

1.2 years and above of related working experience prefered;
2年以上相关工作经验者优先；
2.Hospitiy,good team leading spirit and executive ability;
热情好客，有良好的团队领导精神及执行力；
3.Good communications skills and computer skills;
良好的沟通及电脑使用能力；
4.Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts;
擅长于处理宾客关系，能快速有效的应对各种问题；
5.Learning and visual ability to observe and detect signs of emergency situations.
具备一定的观察能力，对于紧急突发状况能积极应对。

南宁富力万达文华酒店是万达酒店及度假村管理有限公司旗下的第八家超五星级酒店，拥有城中顶级一流的设施和热情周到的服务，堪称豪华酒店之典范。酒店拥有321间奢华客房及套房，汇聚了包括美食汇全日餐厅、品珍中餐厅、特色餐厅和酒吧在内的多间食肆；同时拥有南宁市首屈一指的1400平方米、顶高10米无柱并配置100平米LED的大宴会厅。秉承“韵如是心境自开”的南宁富力万达文华酒店正寻求积极的、友善的、热情的具有团队合作精神的专业人士加入我们朝气蓬勃的队伍！ An icon of luxury, Wanda Vista Nanning is the 8th Wanda Vista hotel managed by Wanda Hotels & Resorts, and welcomes you to the city’s finest facilities and services. The hotel comprises 321 luxurious rooms and suites; ZHEN Chinese Restaurant, Café Vitsa All-Day Dining Restaurant and Specialty Restaurant; the 1,400 square meterspillar-free Grand Ballroom with a 100 square meters Ultra HD LED screen. Pure Oriental Delight. We are seeking to appoint dedicated professionals to join ourdynamic team!酒店员工福利Hotel Benefits：1.月休八天Eight Days Off per Month2.酒店为所有员工办理缴纳五险一金Social Insurance and Housing Fund3.可享有带薪年假、婚假、产假、病假和国家规定法定节假日Paid Leave4.提供工作餐，并为外地员工提供员工公寓Duty Meal and Dormitory5.年终奖Bonus6.每年安排员工做一次健康体检Physical Examination7.提供各项岗位内培训，提升员工知识和技能Training and Development Opportunity8.各项丰富多彩的员工活动Staff Activity本酒店接受上门面试：面试时间:每周一至周五（早上9:00-17:30）面试地点:南宁市东葛路118号南宁富力万达文华酒店B1层人力资源行政部招聘热线:0771-8068303简历投递邮箱:career.nanning@wandahotels.com