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Responsibilities
工作职责
1.Work closely with the Reception to ensure correct room status at all times;
与前台接待密切合作确保正确的房态;
2.Supervise and control all Housekeeping operations. Assist assign and supervise the floor associates in their work and assist if required;
管理和控制所有客房日常运行,分配和监督楼层员工的工作并在需要时提供帮助;
3.Inspect the VIP room and oversee the inspection of Vacant Clean rooms;检查VIP房间并且监督抽查已清洁的房间;
4.Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance;
确认VIP客人,常住客人和长包房客人。建立良好关系并提供个性化和超值服务;
6.Ensure proper handling of Lost and Found;
确保恰当的处理客人的失物与招领;7.Attend promptly to all guest complaints and requests.
对所有客人投诉和要求及时做出回应。
Job Requirements
岗位要求
1.2 years and above of related working experience prefered;
2年以上相关工作经验者优先;
2.Hospitiy,good team leading spirit and executive ability;
热情好客,有良好的团队领导精神及执行力;
3.Good communications skills and computer skills.
良好的沟通及电脑使用能力。
南宁富力万达文华酒店是万达酒店及度假村管理有限公司旗下的第八家超五星级酒店,拥有城中顶级一流的设施和热情周到的服务,堪称豪华酒店之典范。酒店拥有321间奢华客房及套房,汇聚了包括美食汇全日餐厅、品珍中餐厅、特色餐厅和酒吧在内的多间食肆;同时拥有南宁市首屈一指的1400平方米、顶高10米无柱并配置100平米LED的大宴会厅。秉承“韵如是 心境自开”的南宁富力万达文华酒店正寻求积极的、友善的、热情的具有团队合作精神的专业人士加入我们朝气蓬勃的队伍! An icon of luxury, Wanda Vista Nanning is the 8th Wanda Vista hotel managed by Wanda Hotels & Resorts, and welcomes you to the city’s finest facilities and services. The hotel comprises 321 luxurious rooms and suites; ZHEN Chinese Restaurant, Café Vitsa All-Day Dining Restaurant and Specialty Restaurant; the 1,400 square meterspillar-free Grand Ballroom with a 100 square meters Ultra HD LED screen. Pure Oriental Delight. We are seeking to appoint dedicated professionals to join ourdynamic team!酒店员工福利Hotel Benefits:1.月休八天Eight Days Off per Month2.酒店为所有员工办理缴纳五险一金Social Insurance and Housing Fund3.可享有带薪年假、婚假、产假、病假和国家规定法定节假日Paid Leave4.提供工作餐,并为外地员工提供员工公寓Duty Meal and Dormitory5.年终奖Bonus6.每年安排员工做一次健康体检Physical Examination7.提供各项岗位内培训,提升员工知识和技能Training and Development Opportunity8.各项丰富多彩的员工活动Staff Activity本酒店接受上门面试:面试时间:每周一至周五(早上9:00-17:30)面试地点:南宁市东葛路118号南宁富力万达文华酒店B1层人力资源行政部招聘热线:0771-8068303简历投递邮箱:career.nanning@wandahotels.com