Ensures that all in-house rules and regulations are communicated to associates and implemented.
Continuously seeks Marketing and E commerce opportunities to increase awareness and ultimately business.
Ensures a high level of exposure for Hotel through direct sales solicitation, telephone contacts and written communications.
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
Develop Ecommerce strategies and best practices for the hotel web site such as content management (using The Editor – Hyatt’s proprietary CMS tool) and traffic driving tactics and strategies
Work with and manage agency for mini-site development projects as necessary/needed – for F&B, weddings, and so on.
Meet with digital and Ecommerce industry representatives (i.e. vendors, agencies, media partners such as Baidu, and so on. if necessary) to gain insight to best practices
Develop and build strong working relationships with vendors and agency partners – serve as primary point of contact for all digital marketing/E-Commerce vendors and agencies. Frequency of agency contact will be determined based on the scope of work outlined between the agency and Hyatt’s corporate office.
Work with agency to ensure strategies adopted for each hotel also works amongst hotels within the region and no business-related conflicts (i.e. bidding on same keywords, and so on.)
This role will be responsible for status calls to review performance reports as well as set goals and objectives with the agency.
This role is responsible for setting timelines and goals with the agency as well as ensuring the agency meets all deadlines and goals
Arranges for hotel site inspections
Proactively seeks opportunities (internally and externally) to promote rooms and food and beverage business.