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【职位描述】
1.欢迎并感谢每一位客人的到来，面对微笑，目光接触，及友好的问候，尽可能称呼客人的名字。
2.了解并熟悉酒店的产品，包括印业时间，度假设施，服务，促销等。
3.向客人提供关于酒店内的硬件设施，服务，促销活动，营业时间，建议性信息。
4.与客人交谈，需找机会，以提高客人的体验，并通过询问客人的问题，更好地了解客人的需求，通过专业的角度，观看/聆听客人的喜好，以积极和及时的方式采取行动。
5.与餐饮，水疗，康乐等相关同事联系，协助客人为其预订。
6.收集客人的反馈意见，并与团队分享反馈以获得改善机会。
1.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2.Understand and be knowledgeable about resort products including outlets’ operation hours, resort facilities and offerings, resort promotions, etc.
3.Supply guests with direction and information regarding property amenities, services, promotions, activities, hours of operation, recommendations.
4.Engage guests in conversation to find opportunities to enhance guests’ experience and generate more revenue for the hotel by asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them in a professional, positive and timely manner.
5.Contact appropriate colleagues in Food & Beverage, Spa, and Recreation to assist guests with making reservation/booking.
6.Collect Feedbacks from the guests and share the feedbacks with the team for improvement opportunities.
【任职要求】
计算机能力：良好
语言要求：英语(良好)
工作经验：2年以上
国际联号工作经历：优先
语言能力：英语-一般
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立即沟通
酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
三亚海棠湾君悦酒店中国 海南 三亚三亚海棠湾君悦酒店是一家精心设计的度假型酒店，也是著名酒店集团凯悦旗下豪华品牌“君悦”进驻海南的第一间。坐拥一线迷人海景，遥望素有“情人岛”之称的蜈支洲岛，海棠湾象一颗璀璨的明珠洒落在海南岛的东部海岸，以其蓝天白沙，椰影婆娑，海风和煦最为著名。宜居海棠湾被得天独厚的自然环境环绕着，青山，湿地，秀湖，河流……三亚海棠湾君悦酒店拥有435间现代风格的客房、套房和别墅，包括宴会厅在内的功能完善的会议设施，会议室和独特的住宅式的多功能场地，水疗会所以及大量为家庭度假客人专设的娱乐设施。五间特色餐厅和酒吧提供地道的美食体验，精品廊购物，并毗邻三亚各大高尔夫球场。酒店距离三亚凤凰国际机场34公里，三亚市区26公里，及紧邻50公里内三亚各个观光胜地。三亚海棠湾君悦酒店为您提供的是一次难忘的假期，一次成功的会议，一种崭新的度假休闲生活方式！Grand Hyatt Sanya Haitang Bay Resort and SpaSanya, Haian, ChinaA purpose-designed resort and spa, the new Grand HyattSanya Haitang Bay Resort and Spa will enter the market as the first Grand Hyattin Hainan. Located in the centre of Haitang Bay, overlookingWuZhiZhou Island on the “National Coast” - a shining pearl situated on theeastern coast of Hainan Island - famous for its blue sky, white sand, dancingcoconut trees and warm sea breeze. Haitang Bay is also surrounded by green,hills, wetlands, lakes and rivers. All of nature’s gifts areavailable in Haitang Bay.The five-star beach resort will offer 435 spaciousrooms, suites and villas, extensive integrated event and meeting facilitiesincluding the Grand Ballroom, meeting rooms and Grand Residence, Huan Spa andextensive recreation facilities for the entire family. ?Five restaurantsand bars offer authentic cuisines, shopping and access to Sanya’s best golfinghotspots. The resort is 34 km from the airport, 26 km to Sanya city and within50 km to Sanya’s top tourist spots and attractions and we are less than 15minutes’ walk from Asia’s largest duty free shopping complex – China Duty Free(CDF).Grand Hyatt Sanya Haitang Bay Resort and Spa willentertain and provide a memorable vacation, event or lifestyle experience.
