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1.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
2.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
3.确保所有礼宾部员工和司机熟悉掌握酒店的产品知识及服务标准。
4.贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
5.确保礼宾部，司机班，大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Job Description:
1.Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
2.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
3.Ensures that all Concierge and Transportation associates are familiar with the hotel’s products and services.
4.Implements consistent guest recognition programmers and maintains a relevant guest history database.
5.Spends time in Concierge, Transportation, Hotel Lobby and Entrance to ensure that both areas are managed well by the respective team and delivers the brand promise.
国际联号工作经历：优先语言能力：英语-精通 中国普通话-精通计算机能力：精通年龄要求：26-40岁 
位求职者投递了该职位，你的简历匹配度为
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名
海南省三亚市海棠湾镇海棠北路68号 
酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
三亚海棠湾君悦酒店中国 海南 三亚三亚海棠湾君悦酒店是一家精心设计的度假型酒店，也是著名酒店集团凯悦旗下豪华品牌“君悦”进驻海南的第一间。坐拥一线迷人海景，遥望素有“情人岛”之称的蜈支洲岛，海棠湾象一颗璀璨的明珠洒落在海南岛的东部海岸，以其蓝天白沙，椰影婆娑，海风和煦最为著名。宜居海棠湾被得天独厚的自然环境环绕着，青山，湿地，秀湖，河流……三亚海棠湾君悦酒店拥有435间现代风格的客房、套房和别墅，包括宴会厅在内的功能完善的会议设施，会议室和独特的住宅式的多功能场地，水疗会所以及大量为家庭度假客人专设的娱乐设施。五间特色餐厅和酒吧提供地道的美食体验，精品廊购物，并毗邻三亚各大高尔夫球场。酒店距离三亚凤凰国际机场34公里，三亚市区26公里，及紧邻50公里内三亚各个观光胜地。三亚海棠湾君悦酒店为您提供的是一次难忘的假期，一次成功的会议，一种崭新的度假休闲生活方式！Grand Hyatt Sanya Haitang Bay Resort and SpaSanya, Haian, ChinaA purpose-designed resort and spa, the new Grand HyattSanya Haitang Bay Resort and Spa will enter the market as the first Grand Hyattin Hainan. Located in the centre of Haitang Bay, overlookingWuZhiZhou Island on the “National Coast” - a shining pearl situated on theeastern coast of Hainan Island - famous for its blue sky, white sand, dancingcoconut trees and warm sea breeze. Haitang Bay is also surrounded by green,hills, wetlands, lakes and rivers. All of nature’s gifts areavailable in Haitang Bay.The five-star beach resort will offer 435 spaciousrooms, suites and villas, extensive integrated event and meeting facilitiesincluding the Grand Ballroom, meeting rooms and Grand Residence, Huan Spa andextensive recreation facilities for the entire family. ?Five restaurantsand bars offer authentic cuisines, shopping and access to Sanya’s best golfinghotspots. The resort is 34 km from the airport, 26 km to Sanya city and within50 km to Sanya’s top tourist spots and attractions and we are less than 15minutes’ walk from Asia’s largest duty free shopping complex – China Duty Free(CDF).Grand Hyatt Sanya Haitang Bay Resort and Spa willentertain and provide a memorable vacation, event or lifestyle experience.
