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三亚海棠湾君悦酒店

    职位:各餐厅领班(主管级)/服务员 Team Leader/Waiter/Waitress - Outlet

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:若干
  • 学  历:中专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)中国普通话(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-06-30至2020-09-28

岗位职责/职位描述

1.遵循品牌承诺并始终提供优异的对客服;
2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务;
4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度;
5.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务;
6.愿意接受轮班工作;
7.相关英语技能。


Job Descriptions


1.Delivers the brand promise and provide exceptional guest service at all times;
2.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4.Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5.Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6.Accepts to take shift work;
7.Basic oral English skills.