1.Delivers the brand promise and provide exceptional guest service at all times;
2.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4.Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5.Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6.Accepts to take shift work;
7.Basic oral English skills.