Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
操作所有通过电话,传真和邮件的预订询问,修改以及取消。倾听和分辨客人的需求以便有针对性的推荐房型。需要理解房型和价格。和客人解释酒店的担保和取消制度,住宿和特殊要求。能够回答关于酒店的设施,服务等细节问题。通过有效的销售技巧达到收益最大化。熟练掌握预订系统,录入正确的价格代码,房型要求(例如,免费房,员工折扣,旅行社同行价和旅行批发商价)。
公开招聘日Time & Date|时间:每周二10:00至17:0010:00 to 17:00 on every TuesdayVenue|地点:上海市静安区山西北路108弄Lane 108 North Shanxi Road, Jingan District, Shanghai上海宝格丽酒店坐落于城市的中央,毗邻风景怡人的河畔,上海宝格丽酒店已于2018年6月盛大开业。臻选82间典雅别致的客房和套房,在酒店足不出户便可俯瞰外滩美景和观赏壮观的天际线。酒店提供宝格丽香氛洗浴用品以及市内玛莎拉蒂免费接送服务。除此以外,酒店还配有包括米其林三星厨师Niko Romito的Il Ristorante在内的8家餐厅和酒吧。宝格丽酒店及度假村致力于营造与人与己,真诚备至的工作环境。我们甄选极具服务热诚的人才,热衷于为每一位客人创造铭记一生、独特难忘的个性化体验。Situated in a spectacular riverside location minutes from the iconic Bund, BVLGARI Hotel Shanghai offers panoramic views of Shanghai’s dramatic skyline from each of its 82 rooms. Amenities include exclusive BVLGARI toiletries and free Maserati limousines within the city center. 8 glamorous restaurants and bars include the rooftop Il Ristorante with 3 Michelin star chef Niko Romito.We are hiring genuinely caring colleagues that have a natural talent for service, masters of interactive skills, engaging with our guests to create unbreakable bonds.