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任职资格 Qualification
1.大学及相关学历 University and related academic qualifications.
2.流利的普通话以及英语的书写和口头技能Excellent written and spoken Mandarin & English are a must.
3.良好的电脑使用技能,要求能操作微软Windows 98或更多,微软Office 97或更多以及其他通用软件
Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software.4.了解酒店运营以及相关部门的职责Understands hotel operations and respective responsibilities of each department.
5.了解市场以及竞争酒店Ability and understanding of the market and competition.
工作描述Job Description
1.通过与客户沟通,在遵循酒店盈利方针的基础上确保满足客户的需要To negotiate with clients ensuring that profitability guidelines of the hotel are adhered to ensure guest needs and all requests are met.
2.在任何情况下尝试进行增值销售以将餐饮、宴会会议收入最大化
To maximize F&B Revenue by trying to up-sell on every occasion.
对于电话询价,必须精确填写询价信息表格To accurately complete an enquiry form for all telephone enquiries.
3.在使用电话,传真,邮件或者任何客户倾向的方式进行沟通后,根据万达瑞华酒店标准,对于客户询价在24小时内必须使用规范文本进行回复To deal with customer enquiries by telephone, fax, mail, email or in person using a client orientated approach and process the standardized proposal in accordance with customer requirements within 24 hours according to Wanda Reign Standard.4.特别活动的概念管理工作。Manage special event concepts.
5.善于预测市场的变化情况,并在必要时审评运营工作。Anticipate market changes and review operations when necessary.
6.对竞争对手进行分析。Conduct competitor analysis.
7.创造良好的公众宣传机会。Create positive publicity opportunities.
8.管理顾客数据库并有效的加以使用。Manage customer database and utilize effectively.
9.推销酒店的设施。Up-sell property facilities.
武汉万达瑞华酒店位于风光秀丽的东湖风景区,周围环绕着汉街、汉秀剧场、电影主题公园等购物休闲场所,距武汉天河机场仅30分钟车程,距武汉高铁站也仅15分钟车程。酒店拥有413间客房及套房,同时拥有风格迥异的各式餐厅。“美食汇”全日餐厅汇聚世界各地美味佳肴,“游宴”一品淮扬餐厅以经典淮扬菜为主、吸纳粤菜及本地菜系之精华,“和”日本餐厅以精细、新鲜和东瀛风情为特色并融入法国美食元素。1500平方米的无柱式大宴会厅及7间多功能会议室配备顶级的高科技设备。设施齐全的健身中心、室内恒温游泳池提供全新的休闲健身体验。私人会所名仕会为尊贵会员提供专属服务,是社会各界名仕理想的聚会休闲之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.