1. 具备有关中餐厅的食品/酒水/服务方面的所有知识。
To have complete knowledge on the food / beverage / service available in Chinese restaurant.
2. 确保向员工说明集团总部和餐厅的各项标准及规定,并保证这些标准和规定的正确实施。
Ensure that the hotel policies are explained to staff, and are correctly applied.
3. 监督并确保中餐厅的顺利运营
Monitor and ensure smooth operations of the restaurant appointed.
4. 始终如一地保持指定餐厅的食品/酒水/服务/清洁度。
Maintain consistency in quality of food / beverage / service / cleanliness of restaurant.
5. 在运营中不断地收集客人的反馈意见,以确保令客人满意。
Obtain customer feedback during operations to ensure satisfaction.
6. 处理客人的细小投诉,并向经理或助理经理汇报,以便采取正确行动。
Handles minor complaints and reports them to the Manager or Assistant Manager.
7 运营之前检查摆台,布置情况。
Checks set-up/mise-en-place prior to start of operations.
8 为客人提供服务之前或之后,检查本部门的清洁工作。
Checks cleanliness of sections prior to and after service.
9 确保本部门员工与其他部门员工之间的合作和交流。
10 确保正确操作所有的材料、设备和机器定期清洗,以延长使用寿命。
Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
11 注重食品、酒水、纸张、电、水等方面的节约(可以循环使用的,要循环使用)。
Practice economy of food, beverage, paper supplies, electricity and water (practise recycling whenever possible).
12 确保员工了解并使用餐厅有关消防和生命安全/紧急事件的程序。
Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
13. 检查员工的准时,个人仪表和形象。
Checks staff punctuality, grooming and performance.
14 提高员工积极性,加强团队建设。
Enforces staff motivation and team building.
武汉万达瑞华酒店位于风光秀丽的东湖风景区,周围环绕着汉街、汉秀剧场、电影主题公园等购物休闲场所,距武汉天河机场仅30分钟车程,距武汉高铁站也仅15分钟车程。酒店拥有413间客房及套房,同时拥有风格迥异的各式餐厅。“美食汇”全日餐厅汇聚世界各地美味佳肴,“游宴”一品淮扬餐厅以经典淮扬菜为主、吸纳粤菜及本地菜系之精华,“和”日本餐厅以精细、新鲜和东瀛风情为特色并融入法国美食元素。1500平方米的无柱式大宴会厅及7间多功能会议室配备顶级的高科技设备。设施齐全的健身中心、室内恒温游泳池提供全新的休闲健身体验。私人会所名仕会为尊贵会员提供专属服务,是社会各界名仕理想的聚会休闲之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.