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岗位职责
1、直接负责礼宾部的工作。
2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。
3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。
4、负责所有的特殊事情和酒店服务的有关信息的公告。
5、确保工作区域内的所有设备处于良好工作状态。
6、参与员工的培训工作。负责员工的日常培训,制定培训计划。
7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
岗位要求
1、大专以上学历,有同岗位工作经验2年以上
2、身体健康,品貌端正,形象气质佳。
3、优秀的组织管理能力。
4、优秀的交际能和沟通技巧。
5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
武汉万达瑞华酒店位于风光秀丽的东湖风景区,周围环绕着汉街、汉秀剧场、电影主题公园等购物休闲场所,距武汉天河机场仅30分钟车程,距武汉高铁站也仅15分钟车程。酒店拥有413间客房及套房,同时拥有风格迥异的各式餐厅。“美食汇”全日餐厅汇聚世界各地美味佳肴,“游宴”一品淮扬餐厅以经典淮扬菜为主、吸纳粤菜及本地菜系之精华,“和”日本餐厅以精细、新鲜和东瀛风情为特色并融入法国美食元素。1500平方米的无柱式大宴会厅及7间多功能会议室配备顶级的高科技设备。设施齐全的健身中心、室内恒温游泳池提供全新的休闲健身体验。私人会所名仕会为尊贵会员提供专属服务,是社会各界名仕理想的聚会休闲之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.