招聘宾客服务中心主管（兼预订）_武汉万达瑞华酒店Wanda Reign Wuhan招聘信息-最佳东方

【岗位职责】

1、管理总机员工；负责总机房的日常组织工作。

2、执行和维护培训体系,保证员工有足够的技能高效工作。

3、有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。

4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。

5、对内部工作程序,员工考勤，三个班次的运转的组织和内部管理。

6、协助宾客服务中心经理管理团队，保证执行所有LRA标准。。

7、培训新员工，提升酒店信息管理系统的技能。

【岗位要求】

1、大专以上学历，有同岗位工作经验1年以上。

2、口齿清楚，音质优美，待人热情，工作负责。

3、必须会说和听懂宾客使用的主要语种，英语流利。

4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机房所有设备的操作程序，机器性能。

武汉万达瑞华酒店位于风光秀丽的东湖风景区，周围环绕着汉街、汉秀剧场、电影主题公园等购物休闲场所，距武汉天河机场仅30分钟车程，距武汉高铁站也仅15分钟车程。酒店拥有413间客房及套房，同时拥有风格迥异的各式餐厅。“美食汇”全日餐厅汇聚世界各地美味佳肴，“游宴”一品淮扬餐厅以经典淮扬菜为主、吸纳粤菜及本地菜系之精华，“和”日本餐厅以精细、新鲜和东瀛风情为特色并融入法国美食元素。1500平方米的无柱式大宴会厅及7间多功能会议室配备顶级的高科技设备。设施齐全的健身中心、室内恒温游泳池提供全新的休闲健身体验。私人会所名仕会为尊贵会员提供专属服务，是社会各界名仕理想的聚会休闲之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.