招聘Lobby Lounge Supervisor大堂吧主管_丽江古城英迪格酒店招聘信息-最佳东方

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

· 按照部门的规范和程序提供高标准的餐饮服务。

· Communicates to his/her superior any difficulties, guest comments and other relevant information

· 与上级领导交流有关疑难，客人意见和其它相关信息。

· Establishes and maintains effective employee working relationships

· 与员工建立并保持良好的工作关系。

· Attends and participates in daily briefings and other meetings as scheduled

· 参加和参与每日的例会和其它计划好的会议。

· Attends and participates in training sessions as scheduled

· 参加和参与计划好的培训课程。

· Prepares for service by ensuring:

· 确保部门的以下各项工作就绪为客人提供服务：

· Grooming is impeccable and in accordance with ICHG personal presentation standards

· 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

· Outlet equipment is clean

· 设备干净

· Equipment is sorted and stored

· 设备分类且存放好

· Glassware is polished

· 玻璃器皿擦亮

· Requirements for special occasions are ready

· 特别活动的要求准备就绪

· Music is on

· 放音乐

· Lighting is on

· 开灯

· Outlet is ready for service and guest comfort

· 酒吧准备就绪为客人提供舒适的服务。

· Carries out effective service by ensuring:

· 高效的提供服务：

· Guests are greeted and seated

· 迎宾并安排客人就坐

· Daily beverage specials are explained and up-sold

· 说明并推销每日特价饮料

· Food orders are processed accurately

· 准确的下餐饮订单

· Trays and tray jacks are effectively used

· 有效的利用托盘和托盘架

· Food and beverage orders are taken quickly

· 快速的为客人写餐饮订单

· Payment methods are handled accurately

· 准确的处理付款方法

· Working areas are cleaned and re-set quickly

· 快速的清洁工作区和重新布置

· Bar is clean

· 清洁的酒吧

· Used ashtrays are regularly cleaned

· 定时清理用过的烟灰缸

· Guests are conversed with in relation to the food and beverage products

· 与客人谈论有关的餐饮产品

· Carries out effective beverage service by ensuring:

· 通过确保以下内容高效的提供饮品服务：

· Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

· 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

· Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

· 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

· Promoting and selling cocktails to guests

· 向客人推销鸡尾酒

· Making and presenting cocktails

· 调配和装饰鸡尾酒

· Coffee and tea is served hot and in accordance with standard

· 按规范提供热的咖啡和茶

· Patron care standards are adhered to by ensuring:

· 通过确保以下方面遵守宾客服务规范：

· Guests are advised on alcoholic beverages

· 给予客人有关酒精饮料的建议。

· The strengths of alcohol is advised and guests are advised as to their effect

· 告知客人酒精强度，并告诉客人对他们的影响。

· Compliance with legal provisions of local liquor codes

· 遵守法律规定和地方酒精饮品条例。

· Level of intoxication of guests is assessed and appropriate action taken

· 评定客人的醉酒程度并采取必要的措施。

· Advise guest on the hotel’s policy of smoking

· 通知客人酒店的吸烟规定。

· Monitor factors which interfere with the total experience of the guest

· 监测影响客人总体体验的各方面工作。

· Cellar operations are carried our including:

· 酒窖管理包括：

· Correct use of refrigeration system

· 正确的使用冰箱系统

· Effective operation of the post-mix syrups bulk dispense system

· 有效的使用后混合桶装糖浆分装设备

· Operating the beer reticulation system

· 使用啤酒过滤裝置

· Adhering to stock control procedures

· 遵循存货管理程序

· Take appropriate action to resolve guest complaints

· 正确处理客人的投诉。

· Performs related duties and special projects as assigned

· 承担相关的职责和安排的特别项目。

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct N.A.

直接无

Indirect N.A.

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

· N.A.

· 无

Key Metrics –

主要绩效指标

· Completion of assigned tasks

· 完成分配给工作的情况

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)

· N.A.

· 无

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Able to read and write English

· 能够读写英语。

Qualifications –

学历

· High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

高中或酒店管理，餐饮或相关领域的职业证书。

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