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Duties and Responsibilities工作职责
· Provide prompt, efficient and courteous services to guests, members and visitors
n 向客人、会员和来访者提供及时、高效和礼貌的服务。
· Maintain Health Club facilities according to set standards of order and cleanliness
n 按照既定次序和清洁标准来维护健身俱乐部设施。
· Report repairs and maintenance problems to supervisor
n 向主管汇报维修和保养问题。
· Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
n 熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息。
· Be knowledgeable about all hotel facilities in order to promote and sell them to guests
n 熟知酒店所有设施,以便向客人进行推销。
· Ensure guests amenities, towels, linen and other guests needs have ample supply
n 确保充分供应客人的用品、毛巾、布草等。
· Follow hotel procedures in relation to pool towel issue and retrieval
n 遵守酒店关于泳池毛巾的发放和回收的工作程序。
· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
n 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。
· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
n 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。
· Abide by rules and regulations and policies and procedures of hotel
n 遵守酒店的各项规章制度、政策和工作程序。
· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
n 对游泳池进行定期视察,以确保其达到清洁标准。
· Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
n 就游泳池、Spa和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。
· Attend scheduled training
n 参加排定的培训活动。
· Participate actively in employee activities
n 积极参加员工活动。
· Adhere to specified hygiene and personal appearance standards
n 遵守规定的卫生和个人仪容标准。
· Participate in activities concerning protection of environment
n 参加与环保相关的活动 。
· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
n 确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。
· Greet guests and provide fresh towels to guests.
n 问候客人并为客人提供干净的毛巾
· Maintain detailed knowledge of the hotel’s emergency response procedures, particularly in the event of drowning, storms
n 熟知酒店关于紧急情况处理程序的具体知识,特别是溺水和暴风雨方面的知识
· Maintain your uniform in a clean and tidy manner, ensuring grooming matches hotel policy
n 保持制服干净,仪容仪表符合酒店的标准
· Supervise swimming activities in the pool area
n 监督在游泳池区域举行的相关活动
· Supervise children’s swimming activities and maintain a watchful eye of guest safety
n 保证小孩和客人在游泳池的安全
· Pay attention to the water temperature changed and inform ENG to adjust according to relevant policy of hotel.
n 注意游泳池水温的变化并根据相关规定通知工程部进行调整
· COUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct N.A.
直接 无
Indirect N..A.
间接 无
Key Metrics –
主要绩效指标
· Completion of assigned tasks
完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
· Within the authority as assigned for Hotel Band 9 role
酒店8级职权范围内的事宜
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
u 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Effective communication skills in both Chinese & English
n 有效的中英文沟通能力
· Independent, committed and well-organized
n 独立性强、忠诚可靠并具良好的组织能力
· Familiar with swimming and first aid skill
n 熟练掌握游泳及急救技巧
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