• 五险一金
• 技能培训
• 带薪年假

1. The Residence Manager functions as the strategic business leader of property operations, with full accountability for guest experience, employee engagement, and operational financial performance.
2. Core areas of responsibility encompass Residence Service, Housekeeping, Security, Engineering, and Food & Beverage/Culinary (if applicable).
3. In close partnership with direct reports and the KaiShing operation team, the Residence Manager develops and executes the operational strategy, ensuring seamless delivery of the brand's service standards and strategic initiatives.
4. The Residence Manager champions a culture of operational excellence and profitability, driving property-wide strategies that consistently exceed guest and employee expectations while building a sustainable, high-performance operational culture where efficiency, service quality, and cost discipline work in harmony.

1.Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
2.Ensures all operational areas maintain an atmosphere conducive to an exceptional guest experience.
3.Reviews financial reports and statements to determine how Operations is performing against budget.
4.Works with direct reports and KaiShing operation team to determine areas of concern and establishing ways to improve the departments' financial performance.
5.Ensure efficient coordination among Residence Service, Housekeeping, Security, Engineering, and Food & Beverage/Culinary (if applicable), guarantee 24-hour smooth operation of the property and be responsible for the overall operational efficiency and service quality of the property.
6.Identifies and analyzes operational challenges and facilitates the development of solutions to prevent recurrence.
7.Take the lead in implementing the property's business strategy, assist in formulating annual and monthly business plans and budgets, monitor core business indicators such as revenue, cost, GOP and RevPAR, optimize operational processes, control operational costs, and help achieve the property's profit goals.
8.Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
9.Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
10.Makes and executes key decisions to keep property moving forward towards achievement of goals.
11.Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
12.Lead service quality control, conduct regular inspections of guest rooms, public areas, back-of-house facilities and various business outlets, supervise the implementation of service standards, analyze guest feedback (OTA reviews, satisfaction surveys, etc.), formulate and promote service improvement plans to enhance guest experience and loyalty.
13.Handle various emergencies in the property (safety hazards, major guest complaints, equipment failures, etc.), be on call 24/7, respond quickly and dispose scientifically, coordinate internal and external resources to minimize the negative impact of events, and ensure the personal and property safety of guests and employees.
14.Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
15.Assist the Owner’s Representative in establishing and improving the property's internal management system, operation mechanism and safety norms, ensure that the property's operation complies with brand standards industry regulations and relevant requirements such as fire protection and hygiene, and prevent operational risks.
16.Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
17.Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
18.Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
19.Coordinate the property's marketing-related supporting work, assist in formulating price systems and promotion plans, cooperate with the sales department to expand the market and maintain customer relationships, participate in the reception important guests, and shape a good internal and external image of the property.
20.Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
21.Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
22.Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
23.Complete other tasks assigned by the Owner’s Representative and promote the continuous improvement of the property's operation and management level.

教育水平：大专及以上学历
经验：具有1年以上五星级酒店或服务式公寓房务总监同岗位工作经验
知识	：熟悉各部门工作流程、政策和标准的操作程序。 

IFC Residences (IFCR) offers premium luxury living in Shanghai, offering five-star accommodation and service, while also utilizing Sun Hung Kai Properties (SHKP) reputation for high quality real estate in outstanding locations.As an integrated component of the IFC Shanghai complex, IFCR offers residents the unique opportunity to work, live, relax and play within the same development. With the commercial office towers, shopping mall and restaurants, and superb service and facilities at IFCR, living in Shanghai has never been more convenient.With the continued success of the Lujiazui as the major business and financial hub of Shanghai, IFCR’s appeal extends to potential residents in both Pudong and Puxi and of all nationalities.Top quality people for a top quality project.Come join us and participate in our growth. Be a partner in our success.国金汇(IFCR)为您在上海的生活提供顶级奢华的居住环境。在提供五星级服务的同时，我们沿承了新鸿基地产打造精致高端、品味出众的地产理念。国金中心（IFC）坐拥甲级商业办公大楼、综合购物中心以及各式餐厅。而国金汇作为上海国金中心综合设施的一部分，以一流的服务以及卓越的设备设施为住客提供工作、生活、休闲以及娱乐为一体的全方位殿堂级体验，为住客缔造前所未有的便利生活。随着陆家嘴成功成为上海主要的商业及金融中心，国金汇也吸引着黄浦江两岸住客，乃至世界各国人士。追求卓越是我们共同的目标。诚邀您，与我们携手共进，见证我们的成功。