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[岗位职责]
1、负责行政酒廊的日常运营和管理工作，确保高品质的服务标准得以执行。
2、带领团队为宾客提供卓越的接待服务，包括但不限于饮品及小食的准备与服务流程优化。
3、监控并提升行政楼层客房与服务质量，及时处理客户投诉与建议，不断提高客户满意度。
4、与其他部门密切合作，协调资源以满足客户需求并确保内部流程的顺畅进行。
5、负责制定并执行员工培训计划，提高团队整体素质和服务水平。
6、完成酒店管理层交办的其他相关工作任务。
[岗位要求]
1、大专及以上学历，酒店管理或相关专业优先考虑。2、至少三年以上五星级酒店相关工作经验，其中一年以上管理岗位工作经验。
3、熟悉高星级酒店的运作和管理模式，具备丰富的客户服务经验。
4、具备优秀的领导能力和团队协作精神，能够激励员工达成工作目标。
5、良好的沟通能力，能够有效处理各种突发状况和客户关系问题。
6、对新的服务理念和方法保持敏锐的洞察力，愿意不断学习和提升自己以及团队的专业能力。
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名
天津市滨海新区中新生态城动漫中路82号 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Hilton Tianjin Eco-City is the first Hilton property in Tianjin. Adjacent to the energetic core area of the Tianjin eco city, it is also a tranquil urban oasis. The hotel has a spectacular architectural style of the Qing court. Only need 5 minutes can go to eco city business district, the national animation Park and Tianjin eco city management committee. Our hotel is an ideal place to stay for business and leisure guests. Hilton Tianjin Eco-City integrates the design style of the "Qing" palace in every detail, enables guests to enjoy the impact of Chinese elements while enjoying modern services, as if staying in the time corridor. The All Day Dining Restaurant Elements and Chinese Restaurant Dragon Garden, Japanese Restaurant Arashiyama, provide buffet and kinds of A La Carte for our guests. 301 rooms and suites with decorate with elements, relaxed fashion of Lobby Bar, swimming pool, SPA and KTV and others entertainment facilities; meet all the needs of the guests. Meanwhile, classic meeting venues and facilities, including 1500 square meters without column ballroom that leading in the Binhai New area. 天津生态城世茂希尔顿酒店是天津第一家希尔顿酒店。毗邻中新天津生态城充满活力的核心区域，却又不啻为一方安宁的城市绿洲。酒店呈现壮观的清代宫廷建筑风格，离生态城商业区、国家动漫园和天津生 态城管理委员会只有5分钟的步行路程，对商务和休闲客人来说都是理想的下榻地点。 酒店将“清”王府的设计风格融会贯通在每个细节中，使客人在享受现代化服务的同时尽享中国元素带来的冲击，犹如置身于时间长廊。华丽的元素全日餐厅、优雅 的龙苑中餐厅，风味独特的岚山日餐厅，为客人带来自助与零点的多种餐饮选择；301间汇聚中国元素的客房及套房，氛围轻松的时尚大堂央吧，游泳池、SPA 和KTV等一站式娱乐设施，满足客人的所有需求；同时还有一流的会议活动场地和设施，其中1500平米的无柱宴会厅在滨海新区首屈一指。 In addition to the competitive salaries and benefits, we also provide除极具竞争力的薪酬与福利，我们还为您提供：1. Team member dormitory with perfect facilities 设施完善的员工公寓2. High quality and delicious working meal 优质美味的工作餐3. At least 7 days per year beyond national policy required, accrued each year. Paid medical leave, maternity leave, marriage leave, compassionate leave and etc. 优于国家政策的带薪年假、带薪病假、产假及陪产假、婚假、丧假等4. Varity of team member activities 丰富的员工团队活动5. Customized team member training plan and career development plan 为每位团队成员量身定制的培训课程和发展计划6. Free Hilton University online courses, domestic and international sister hotel cross training opportunities, Hilton internal transfer and promotion 希尔顿在线大学免费课程、国内外姐妺酒店交叉培训的机会、希尔顿集团内部调动与晋升的机会。7. Full social insurance, housing fund will be offered to all team members 养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。8. It is our policy that team members can benefit from team member rate (J1D) when rooms are available. 希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。 Transportation Information交通信息Bus Route公交路线Please take No.127,128,133,459,462,528,932,947,938 to eco-city service center station, then about 3 minutes distance to hotel. 可乘坐127,128,133,459，462,528,932,947,938等公交路线于生态城服务中心站下车，步行3分钟左右即可到达。 Hotel HR Department Office Address酒店人力资源部办公室地址-1F, 82 Dong Man Zhong Lu,Sino-Singapore Eco-city, Binhai New Area, Tianjin, China天津市滨海新区中新生态城动漫中路82号
