宾客服务经理 Guest Service Manager
5千-6千
投递简历
发布于 06-07
宾客服务经理 Guest Service Manager
5千-6千
天津 | 3年以上 | 大专
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岗位职责

Job Description

1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。

Assist the senior management in the operation of the hotel as a whole and collect information about the guest service.

2.宾客服务经理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。

The guest service manager is under the direct control of the front office manager and is responsible for the normal operation of the hotel during the shift.

3.要负责处理宾客的问题和投诉。

Be responsible for dealing with the guest's problems and complaints.

4.解决当班期间发生的安全问题。

Solve safety problems during shift.

5.向其它班次协调交班记录上需要沟通的事项。

To?other shifts coordination matters need to communicate on the logbook.

岗位要求

Job Requirements

1.大专以上学历,有同岗位工作经验3年以上者优先。

College degree or above, with working experience in the same position, more than 3 years is preferred.

2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。

Able to work in front office with fluent English, good image, good computer skills, good English listening, speaking, reading and writing skills.

3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。

Dignified instrument, love hotel work, study business, quick response, good at communication, with good management and coordination ability, can play well its management, leadership and supervision role.

4.注重细节,工作有责任心,敢于承担责任,执行力较强。

Pay attention to detail, work sense of responsibility, dare to undertake responsibility, executive force is stronger.

5.有上进心和良好的学习能力和抗压能力。

Self-motivated and good learning ability and ability to resist compression.

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:28-35岁
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公司地址
天津市滨海新区中新生态城动漫中路82号
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职位联系人
陈女士
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
        Hilton Tianjin Eco-City is the first Hilton property in Tianjin. Adjacent to the energetic core area of the Tianjin eco city, it is also a tranquil urban oasis. The hotel has a spectacular architectural style of the Qing court. Only need 5 minutes can go to eco city business district, the national animation Park and Tianjin eco city management committee. Our hotel is an ideal place to stay for business and leisure guests.           Hilton Tianjin Eco-City integrates the design style of the "Qing" palace in every detail, enables guests to enjoy the impact of Chinese elements while enjoying modern services, as if staying in the time corridor. The All Day Dining Restaurant Elements and Chinese Restaurant Dragon Garden, Japanese Restaurant Arashiyama, provide buffet and kinds of A La Carte for our guests. 301 rooms and suites with decorate with elements, relaxed fashion of Lobby Bar, swimming pool, SPA and KTV and others entertainment facilities; meet all the needs of the guests. Meanwhile, classic meeting venues and facilities, including 1500 square meters without column ballroom that leading in the Binhai New area.         天津生态城世茂希尔顿酒店是天津第一家希尔顿酒店。毗邻中新天津生态城充满活力的核心区域,却又不啻为一方安宁的城市绿洲。酒店呈现壮观的清代宫廷建筑风格,离生态城商业区、国家动漫园和天津生 态城管理委员会只有5分钟的步行路程,对商务和休闲客人来说都是理想的下榻地点。       酒店将“清”王府的设计风格融会贯通在每个细节中,使客人在享受现代化服务的同时尽享中国元素带来的冲击,犹如置身于时间长廊。华丽的元素全日餐厅、优雅 的龙苑中餐厅,风味独特的岚山日餐厅,为客人带来自助与零点的多种餐饮选择;301间汇聚中国元素的客房及套房,氛围轻松的时尚大堂央吧,游泳池、SPA 和KTV等一站式娱乐设施,满足客人的所有需求;同时还有一流的会议活动场地和设施,其中1500平米的无柱宴会厅在滨海新区首屈一指。 In addition to the competitive salaries and benefits, we also provide除极具竞争力的薪酬与福利,我们还为您提供:1.    Team member dormitory with perfect facilities           设施完善的员工公寓2.    High quality and delicious working meal           优质美味的工作餐3.    At least 7 days per year beyond national policy required, accrued each year. Paid medical leave, maternity leave, marriage leave, compassionate leave and etc.           优于国家政策的带薪年假、带薪病假、产假及陪产假、婚假、丧假等4.    Varity of team member activities           丰富的员工团队活动5.    Customized team member training plan and career development plan           为每位团队成员量身定制的培训课程和发展计划6.    Free Hilton University online courses, domestic and international sister hotel cross training opportunities, Hilton internal transfer and promotion           希尔顿在线大学免费课程、国内外姐妺酒店交叉培训的机会、希尔顿集团内部调动与晋升的机会。7.    Full social insurance, housing fund will be offered to all team members           养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。8.    It is our policy that team members can benefit from team member rate (J1D) when rooms are available.           希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。 Transportation Information交通信息Bus Route公交路线Please take No.127,128,133,459,462,528,932,947,938 to eco-city service center station, then about 3 minutes distance to hotel. 可乘坐127,128,133,459,462,528,932,947,938等公交路线于生态城服务中心站下车,步行3分钟左右即可到达。 Hotel HR Department Office Address酒店人力资源部办公室地址-1F, 82 Dong Man Zhong Lu,Sino-Singapore Eco-city, Binhai New Area, Tianjin, China天津市滨海新区中新生态城动漫中路82号
天津市滨海新区中新生态城动漫中路82号
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