• Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment
• 为总经理安排会议及预约,记录在工作日记中,确保总经理使用正确的文件
• Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.
• 按要求参加部门经理会议和行政会议等
• Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.
• 正确记录会议并及时传送到相关人员
• Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions.
• 接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难
• Assist General Manager in compiling guest data to be used for service quality improvement
• 协助总经理编辑客人资料以备提高对客服务质量
• Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities
• 根据各项工作任务的重要性帮助总经理安排工作
• Answers telephones in the Executive Office as required
• 接听行政办公室的电话
• Prepare replies to correspondence as required
• 按照要求准备回信
• Take dictation of correspondence as required
• 按照要求记录回信
• Assist with translations, oral and written
• 协助口头及笔头翻译
• Maintain strictest confidentiality at all times on all matters
• 保守秘密
• Demonstrate essential overall knowledge of the organization
• 充分了解饭店规划
• Understand the responsibilities of other sections and departments and cooperate with them
• 了解其他部门的工作职责并与部门合作
• Adhere to the hotel’s security and emergency policies and procedures.
• 遵守酒店的有关安全的政策与程序
• Demonstrate professional attitude and behavior at all times
• 任何时候表现出职业态度及行为
• Prepare and maintain files, reports, letters, memorandums and other relevant business documentation
• 准备和维护文档、报告、信函、备忘录和其它相关业务资料
• Ensure all reporting and servicing deadlines are met on a timely basis
• 确保所有报告和服务都按时完成
• Maintain an accurate tracking system for prompt handling of issues concerned.
• 作好各类文件资料的追溯和跟进管理,以便各相关事宜能得到及时准确的处理
• Order and maintain office supplies.
• 保证办公室内办公用品的充足
• Carry out other tasks as directed by your supervisor.
• 完成上级交待的其它任务
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