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Primary Responsibilities主要职责
·Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
·Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
·Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team.
·Develop own knowledge and skills as a contributing member of the Front Office management team.
·Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed.
·Ensure all accounting procedures are adhered to throughout the department.
·Ensures clear communication within departments.
·Carry out disciplinary actions in line with hotel procedures.
·Well patrol lobby, monitor all service in lobby within standard and polite way.
·Master all emergency procedures and well handle crisis management.
·Management of the guest service experience / personalization.
·Professioal to handle guest complaints and record.
·Maintain the close relationship with guest and ensure the guest is satisfy consistently.
·协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。
·通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。
·理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。
·发展个人的知识与技能成为前厅部管理团队的一员。
·组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。
Knowledge and Experience知识和经验
国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练
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Louvre International Furniture Exhibition Center, Office 705, Lecong Section of National Highway No. 121, Shunde, Foshan, 528315 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided .佛山顺德罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从，与罗浮宫国际家具博览中心为伴，是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程，距离广州白云国际机场仅60分钟车程。佛山顺德罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念，融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房，四种风格各异的客房设计供客人自行选择，包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及菲迪曼洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食，还有特色意大利餐厅，天际酒吧。乐吧不仅是品味醇饮，悠享惬意时光的理想之地，亦是会晤商业伙伴的最佳选择。水疗中心SoSpa，游泳池及24小时健身俱乐部SoFit，使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅，灵感源自于法国罗浮宫博物馆内的拿破仑三世展区，遵循巴洛克建筑风格设计，坐拥宽敞明亮的宴会前厅，户外花园及灵活的宴会菜单，给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室，满足各种宴会需求。
