招聘Front Desk Supervisor 前台主管_佛山罗浮宫索菲特酒店招聘信息-最佳东方

Primary Responsibilities主要职责

·Provide the personalize the guest arrival/departure experience.

·Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.

·Accuracy in link of reservations requirement to room allocation/guest needs.

·Liaison between Front Office departments and rest of hotel effective for guest experience.

·Conducts shift briefings to ensure hotel activities and operational requirements are known.

·Supervise front office operations during assigned shift including:

Maintenance of guest information

Maintenance of information about local events

Compile occupancy statistics

Supervise group bookings

Assisting with serious complaints

·Supervise cashiering activities during shift including:

Cash handling and banking procedure

Dealing with irregular payments

Instructing staff in credit policies and facilities

Instructing staff in cash security procedures

Supervise the cashiering system

·Proficient in the use of Microsoft Office and Front Office System

·Problem solving and organizational abilities

·为客人提供个性化的到店及离店体验。

·预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。

·根据预订信息准确地为客人安排房间及满足合理需求。

·在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。

·进行有效的交接班简报工作，以明确酒店活动和运营要求

·在当班期间监督前厅部运营情况，包括：

维护客户信息

维护当地活动的信息

统计入住情况

监督团组预订情况

协助解决严重投诉问题

·在当班期间监督收银活动，包括：

现金处理和银行业务程序

处理非法支付情况

就信用政策和设备对员工进行指导

就现金安全程序对员工进行指导

对收银系统实施监管

·熟练使用微软办公软件和前台系统

·具有解决问题和组织能力

Knowledge and Experience知识和经验

·Diploma or Degree preferably in hospitality or related field
·Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
·PMS and Office software knowledge
·Excellent oral and written skills in Mandarin and English
·Excellent interpersonal & communication skills
·Service oriented with an eye for details
·Confidently able to resolve problems and make decisions
·Adaptable and flexible and able to embrace and respond to change effectively
·酒店管理或相关专业的本科或专科学历
·在知名国际酒店内从事至少两年类似岗位的经验
·熟悉并掌握Opera酒店管理系统和各类办公软件
·良好的中英文听说读写能力

·优秀的人际关系和沟通能力
·以服务为导向的敏锐洞察力
·自信的解决问题与决策的能力
·适应性强，灵活并能有效地接受和应对变化

Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided.佛山顺德罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从，与罗浮宫国际家具博览中心为伴，是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程，距离广州白云国际机场仅60分钟车程。佛山罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念，融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房，四种风格各异的客房设计供客人自行选择，包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及欧舒丹洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食，还有特色意大利餐厅，天际酒吧。乐吧不仅是品味醇饮，悠享惬意时光的理想之地，亦是会晤商业伙伴的最佳选择。水疗中心SoSpa，游泳池及24小时健身俱乐部SoFit，使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅，灵感源自于法国罗浮宫博物馆内的拿破仑三世展区，遵循巴洛克建筑风格设计，坐拥宽敞明亮的宴会前厅，户外花园及灵活的宴会菜单，给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室，满足各种宴会需求。