Asst. Front Office Manager前厅部副经理
8千-9千
停止招聘
发布于 09-07
Asst. Front Office Manager前厅部副经理
8千-9千
佛山 | 2年以上 | 大专 | 招1人
停止招聘
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职位描述

Primary Responsibilities主要职责

·Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.

·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.

·Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.

·Ensures that all Front Desk Policies and Procedures are adhered.

·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

·Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.

·Presence in the Front Desk and lobby area at critical guest flow time.

·Verifies that all information requested by the local police authorities are adhered to and prepared accurately.

·Carries out any other reasonable duties and responsibilities as assigned.

·Maintains information security standards compliance of Front Desk at 100%.

·Leads the Front Desk team to personalize the guest arrival/departure experience.

·Full utilization of all kinds of systems to embrace guest experience.

·Deputizes for the Front Office Manager when required.


·进行每日巡视以确保LQA在对客服务中被遵守和执行。

·积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。

·主动关注并参与如客人投诉等待解决问题的跟进和处理。

·确保部门各项政策与程序都被严格执行。

·明确酒店产品知识,确保贵宾及活动信息的时效性和准确性。

·监督团队接待,检查并确保团队预订的细节达到要求,并与会议/团队组织者保持联系。

·客流高峰期间在前台及大堂区域督导部门运营。

·确保由当地执法部门所要求的全部事项都被严格遵守并实行。

·确保所有信息安全标准都被百分之百的执行。

·完成任何其他合理的职责和被指派的职责。

·带领前台团队为客人提供个性化的到店及离店体验。

·充分利用各类酒店管理系统和软件以提高宾客体验。

·在需要时代理履行前厅部经理的职责。


Knowledge and Experience知识和经验

·Diploma or Degree preferably in hospitality or related field

·Minimum two (2) years relevant experience in a similar position in a renown international hotel brand

·PMS and Office software knowledge

·Excellent oral and written skills in Mandarin and English

·Involvement in reservations and understanding of Revenue Management processes

  • ·How to manage guest      experience, understands and can use reporting RPS, etc
  • ·Effective management style, hands-on and approachable
  • ·Proven effective development of others, great motivator

·酒店管理或相关专业的本科或专科学历

·在知名国际酒店内从事至少两年类似岗位的经验

·熟悉并掌握Opera酒店管理系统和各类办公软件

·优秀的中英文听说读写能力

·参与预订并了解收益管理

·了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析。

·有效的管理风格,亲力亲为,平易近人

·善于发展他人及卓越的激励能力


其他要求
语言能力:英语-熟练
计算机能力:熟练
年龄要求:18-35岁
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公司地址
Louvre International Furniture Exhibition Center, Office 705, Lecong Section of National Highway No. 121, Shunde, Foshan, 528315
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided.佛山罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从,与罗浮宫国际家具博览中心为伴,是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程,距离广州白云国际机场仅60分钟车程。佛山罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念,融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房,四种风格各异的客房设计供客人自行选择,包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及欧舒丹洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食,还有特色意大利餐厅,天际酒吧。乐吧不仅是品味醇饮,悠享惬意时光的理想之地,亦是会晤商业伙伴的最佳选择。水疗中心SoSpa,游泳池及24小时健身俱乐部SoFit,使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅,灵感源自于法国罗浮宫博物馆内的拿破仑三世展区,遵循巴洛克建筑风格设计,坐拥宽敞明亮的宴会前厅,户外花园及灵活的宴会菜单,给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室,满足各种宴会需求。
Louvre International Furniture Exhibition Center, Office 705, Lecong Section of National Highway No. 121, Shunde, Foshan, 528315
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