招聘Concierge Supervisor礼宾主管_佛山罗浮宫索菲特酒店招聘信息-最佳东方

Primary Responsibilities主要职责

·Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.

·Honesty is a work basis, ensure implement on work with honesty all times.

·Lead to ensure LQA standards are implemented and delivered to every guest.

·Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

·Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.

·Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.

·Verifies that all information requested by the local police authorities and all Concierge Policies and Procedures are adhered are adhered accurately.

·Sharing daily pre-shift briefing to talents on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.

·协助首席礼宾司管理礼宾部所有运营任务以及与之相关的委派与跟进。

·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。

·遵守和执行LQA。

·礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。

·熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。

·保持礼宾台、礼宾设备和储藏间的卫生，对所有礼宾部运营设备的维护保养负责。

·严格遵守并实行由当地执法部门所要求和礼宾部的各项政策与程序。

·在每天上班前，与人才分享：当天交通工具的需求，VIP客人的到达和离开，会议/宴会和一些需要特别注意的地方。

Knowledge and Experience知识和经验

·Diploma or Degree preferably in hospitality or related field

·Minimum one (1) years relevant experience in a similar position in a renown international hotel brand

·Good oral and written skills in Mandarin and English

·Familiar with LCAH processes or other loyalty program

·酒店管理或相关专业的本科或专科学历

·在知名国际酒店内从事至少一年类似岗位的经验

·优秀的中英文听说读写能力

·熟悉雅高乐雅会或其他忠诚会员计划

Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided.佛山顺德罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从，与罗浮宫国际家具博览中心为伴，是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程，距离广州白云国际机场仅60分钟车程。佛山罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念，融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房，四种风格各异的客房设计供客人自行选择，包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及欧舒丹洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食，还有特色意大利餐厅，天际酒吧。乐吧不仅是品味醇饮，悠享惬意时光的理想之地，亦是会晤商业伙伴的最佳选择。水疗中心SoSpa，游泳池及24小时健身俱乐部SoFit，使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅，灵感源自于法国罗浮宫博物馆内的拿破仑三世展区，遵循巴洛克建筑风格设计，坐拥宽敞明亮的宴会前厅，户外花园及灵活的宴会菜单，给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室，满足各种宴会需求。