• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 国际工作环境
• 员工生日礼物

Primary Responsibilities主要职责
·Assist Room
Division Manager to manage all operational tasks as well as their respective
delegation and follow-up.
·Warmly and
friendly greeting farewell upon to guest check in or check out.
·Provide suggestions
and guest comments of Culinary in order to maintain service and food quality
levels.
·Provide
exceptional concierge information to guests about local and area attractions,
restaurants, theatres, special events and other available services.  Information will be clear, concise and
accurate. 
·Conducts
daily walk-through to ensure LQA standards are implemented and delivered to
every guest.
·Personal
involvement in the arrival, rooming, and departure of key/VIP guests.
·Ensures Executive Floor talents operate
with suitable sales attitude, and that all talents are aware of the Hotel’s
facilities, services and focal selling points to professional present to guest
at every appropriate opportunity.
·Maintains ‘Safe
Food & Hygiene Standards’ are implemented within Front Office at 100%.
·Develop and
maintain strong guest relationships to ensure Executive Floor loyalty. Handle
and resolve guests’ complaints, including follow up in a timely manner and
proper communication in the daily log. 
Provide service that consistently exceeds our internal and external
guest expectations always leading by example.

· 协助行房务经理管理行政楼层所有运营任务以及与之相关的委派与跟进。
· 保证在客人入住或退房时提供友善、热情的欢迎和送别。 
·为厨房的同事提供建议和客人评论，以确保服务及食品质量。
· 为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。
· 进行每日巡视以确保LQA在对客服务中被遵守和执行。
· 亲自参与到贵宾的入住、房间介绍以及离店中。
· 确保行政楼层人才都有很好的销售意识,并熟知酒店的设施,服务和卖点,并在合适的机会以专业的态度展现给任何一个潜在的客人。
· 确保《食品安全与卫生标准》被百分之百的执行。
· 发展并保持良好的宾客关系，以确保客人对行政楼层的忠诚感。处理并解决客人的投诉，包括及时跟进并在日志中进行记录。提供一贯超过客人期望的服务。

Knowledge and Experience知识和经验
·Diploma or Degree preferably in hospitality or related field.
·Minimum two (2) years relevant
experience in a similar position in a renown international hotel brand.
·PMS
and Office software knowledge.
·Excellent
oral and written skills in Mandarin and English.
·Excellent
experience in both Front Office and Food & Beverage operations.
·Familiar
with ALL processes or other loyalty programmes.

· 酒店管理或相关专业的本科或专科学历。
· 在知名国际酒店内从事至少两年类似岗位的经验。
· 熟悉并掌握Opera酒店管理系统和各类办公软件。
· 优秀的中英文听说读写能力。
· 同时具备优秀的餐饮和前厅运营经验。


























· 熟悉雅高心悦界或其他忠诚会员计划。

Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided .佛山顺德罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从，与罗浮宫国际家具博览中心为伴，是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程，距离广州白云国际机场仅60分钟车程。佛山顺德罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念，融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房，四种风格各异的客房设计供客人自行选择，包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及菲迪曼洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食，还有特色意大利餐厅，天际酒吧。乐吧不仅是品味醇饮，悠享惬意时光的理想之地，亦是会晤商业伙伴的最佳选择。水疗中心Spa，游泳池及24小时健身俱乐部Fit，使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅，灵感源自于法国罗浮宫博物馆内的拿破仑三世展区，遵循巴洛克建筑风格设计，坐拥宽敞明亮的宴会前厅，户外花园及灵活的宴会菜单，给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室，满足各种宴会需求。