• 带薪年假
• 岗位晋升
• 五险一金
• 技能培训
• 员工生日礼物
• 人性化管理
• 节日礼物
• 年度旅游
• 包吃包住

ESSENTIAL FUNCTIONS：
Directs and controls the
activities of the Front Desk, ECBC, Communications, Concierge and Guest Service,
Housekeeping. Assures that standards are met, guests and employees are satisfied,
and problems are promptly resolved. Takes actions that maximize the profit of
the division.
Directly supervises the
Department Heads in the departments named above. Ensures thorough
communications and follow-up on any problems, guest or employee requests or
special requirements, and on hotel initiatives. Interviews and trains the
staff. Conducts Performance Evaluations and disciplines staff when needed.
Reviews and monitors
schedules of staff in all departments in the Rooms Division. Monitors their
activities to assure that standards are being met, staff is being supported and
guest needs are being met. Routinely inspects all areas of responsibility in
the Rooms Division.
Resolves customer complaints
from all areas of the hotel, handling all guest interactions with the highest
level of hospitality and professionalism, accommodating special requests
whenever possible. Will resolve complaints in person, by phone or through
written message. Develops relationships with return guests, group contacts and
other guests in order to provide personalized service. 
Assures that financial goals
of the division and the hotel are being met. Monitors and controls labor
expense, and other divisional expenses such as supplies and equipment. Works
closely with Reservations, Sales and the Front Office to maximize rate,
occupancy and total revenue. Assists in preparing business forecasts. Prepares
Annual Budget for the division. Maintains close relationships with retail tenants
and concessions to ensure revenue and expense targets are met.  Makes suggestions that will improve revenue,
reduce cost, and increase guest satisfaction. 






















Assures that Four Seasons
Service and Culture standards are being met. Manages in a way that supports
Four Seasons’ Mission and Philosophy. Supports and creates programs and
initiatives that encourage employee development, training, and career growth
within the Rooms Division.  Plays an
active role in the Planning Committee. Engaged along with other Planning
Committee members in long-range planning for the hotel.

Education:

College degree or equivalent



Experience: 

Minimum 7 years in a
luxury hotel environment, three years in key Rooms Division capacities 



Skills and Abilities：

Excellent spoken and written
English knowledge, bi-lingual helpful.

Demonstrates supervisory skills,
good judgement, and common sense. 

酒店简介四季酒店是一家国际性奢华酒店管理集团，总部设于加拿大多伦多，1961年由伊萨多·夏普（Isadore Sharp）先生创办，如今已在近47个国家拥有超过126家酒店及度假酒店，并有超过90项酒店发展计划正在酝酿中。四季酒店被Travel + Leisure杂志及Zagat指南评为世界最佳酒店集团之一。继香港，澳门，杭州，北京和广州后，四季集团与深圳卓越置业集团联手打造中国第八家四季酒店—深圳四季。酒店地处深圳最繁华的福田中央商务区，会展中心近在咫尺，距离时尚购物中心仅几步之遥。酒店临近市民中心，约1小时以上的行程即可到达香港中环、香港国际机场、澳门和广州。当代风格的住宅设计与城中洋溢的未来主义色彩和动感国际风范和谐相融，让您置身一线大都会中心的绿洲居庭。深圳四季酒店设有266间各类豪华客房，包括瑰丽非凡的套房，时尚设计装潢洋绽放华夏色彩。四间餐厅及酒廊，包括拥有10间贵宾房的高级粤菜食府和一家全日提供国际美食的优雅餐厅。同时深圳四季还为您提供全方位理疗服务的水疗中心拥有7间独立芳疗室；室外游泳池、小型按摩池，室内游泳池和24小时开放的健身中心。会议活动场地超过1480平方米（16,000平方英尺），其中包括一个大宴会厅，五个会议室及户外花园平台。完善的休闲娱乐设施、热情细致的服务，让宾客尽享舒适、豪华体验。酒店地址：深圳市福田区福华三路138号招聘邮箱：Jobs.shenzhen@fourseasons.com招聘热线：0755-88268210