职位描述

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Essential Duties and Responsibilities – (Key Activities of the role)• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.• Provides functional assistance and direction to all departments.• Cooperates, coordinates and communicates with other hotel departments as required.• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel• Responds to guest needs and resolves related problems• Supervises and directs Reception and Reservations personnel.• Supports and assists Front Office personnel and all departments at peak periods. • Ensures VIPs and priority club guests receive special attention• Inspects front of house and back of house regularly for cleanliness.• Assists Guest Relations in greeting, rooming, and sending off VIP guests.• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.• Provides input for Front Office meetings.• Promotes inter-hotel sales and in-house facilities.• Checks billing instructions and monitors guest credit• Analyses and approves discounts and rebates.• Analyses the rate variance report to ensure rooms revenue control• Takes action with the Property Management Systems (PMS) in emergency situation.• Fully conversant with all hotel emergency procedures.• Ensures front line staff complies with FIT marketing techniques and maximize sales.• Works with Superior and Human Resources on manpower planning and management needs• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

职位资格和技能

Ideally, you'll haveRequired Skills –• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Good writing skills• Proficient in the use of Microsoft Office and Front Office System• Problem solving and organizational abilitiesQualifications –• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalentExperience –• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.

上海外高桥皇冠假日酒店是由洲际酒店集团管理的豪华商务酒店，位于中国(上海)自由贸易试验区的核心CBD，是核心区内挂牌五星级商务酒店。酒店地理位置得天独厚，交通便利，周边有自贸区保税区管理局、国际酒类展示交易中心、平行进口汽车展示交易中心、国际艺术品交易中心，以及森兰•外高桥商业商务区和规模最大的进口商品直销中心D.I.G.旗舰店。从酒店顶层行政酒廊更可俯瞰整个自贸区；驱车前往浦东国际机场和虹桥国际机场分别仅需35和45分钟。步行5分钟可达轨道交通6号线航津路站，便捷通往城市各个景点。同时滨江森林公园、上海橄榄球及红土网球俱乐部、上海高尔夫训练中心等户外团队拓展场所均仅需10分钟车程。酒店拥有388间客房和豪华套房，还特别设有残障人士专用客房，为客人提供超健康、超舒适、超价值、超期望的全方位优质服务。酒店提供15个活动场地，包括2个大型宴会厅和1个专用贵宾接待室，既可举办10人规模的董事会议，也可承办700人规模的豪华宴会。