岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理总台工作中的差错,处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
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重庆万豪酒店地处重庆外滩南滨路,比邻东原1891时光道商区,紧邻轨道交通环线海棠溪站,畅达全城。约十分钟车程可至南坪商圈和国际会展中心,与渝中半岛隔江相望。共有328间设计典雅的客房位于30层至49层空中。酒店共有1,800平灵活的会议空间,包含1个800平米的万豪大宴会厅,1个600平米的国瑞宴会厅,及5个不同大小的会议室。酒店有三个不同风格的餐厅及两个酒吧,均能满足宾客对美食的各种选择。重庆万豪酒店以现代化的设计、始终如一的高雅环境、丰富多彩的体验和真诚的服务,让宾客感到安心,每当宾客入住重庆万豪酒店,都会体验到全心相待的待客艺术。The Hotel is located in Chongqing Bund Nanbin Road, adjacent to Dongyuan 1891 Shopping Center and Haitangxi Loop Line Station. It is just a 10-minute drive to the South Bank Business District and International Convention and Exhibition Center, and also across the river from Yuzhong Liberation Monument. The Hotel offers 328 spacious, airy and streamlined guest rooms with mountain, city and Yangtze River views, and all rooms are located from the 30th to the 49th floors. The flexible meeting spaces total up to 1,800 square meters, including one 800 sqm Marriott Grand Ballroom, one 600 sqm Guorui Ballroom, and five additional meeting rooms equipped with state-of-the-art meeting facilities. The Hotel features three restaurants and two bars, which cater to all culinary preferences. With its modern products, enriching experiences and heartfelt service, Chongqing Marriott Hotel ensures guests feel comfortable. Every stay at Chongqing Marriott Hotel offers a wonderful hospitality experience.