【岗位职责】
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、大专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
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重庆万豪酒店地处重庆外滩南滨路,比邻东原1891时光道商区,紧邻轨道交通环线海棠溪站,畅达全城。约十分钟车程可至南坪商圈和国际会展中心,与渝中半岛隔江相望。共有328间设计典雅的客房位于30层至49层空中。酒店共有1,800平灵活的会议空间,包含1个800平米的万豪大宴会厅,1个600平米的国瑞宴会厅,及5个不同大小的会议室。酒店有三个不同风格的餐厅及两个酒吧,均能满足宾客对美食的各种选择。重庆万豪酒店以现代化的设计、始终如一的高雅环境、丰富多彩的体验和真诚的服务,让宾客感到安心,每当宾客入住重庆万豪酒店,都会体验到全心相待的待客艺术。The Hotel is located in Chongqing Bund Nanbin Road, adjacent to Dongyuan 1891 Shopping Center and Haitangxi Loop Line Station. It is just a 10-minute drive to the South Bank Business District and International Convention and Exhibition Center, and also across the river from Yuzhong Liberation Monument. The Hotel offers 328 spacious, airy and streamlined guest rooms with mountain, city and Yangtze River views, and all rooms are located from the 30th to the 49th floors. The flexible meeting spaces total up to 1,800 square meters, including one 800 sqm Marriott Grand Ballroom, one 600 sqm Guorui Ballroom, and five additional meeting rooms equipped with state-of-the-art meeting facilities. The Hotel features three restaurants and two bars, which cater to all culinary preferences. With its modern products, enriching experiences and heartfelt service, Chongqing Marriott Hotel ensures guests feel comfortable. Every stay at Chongqing Marriott Hotel offers a wonderful hospitality experience.