【岗位职责】
1、执行主管的工作指示,协助主管的日常工作。
2、参与各项服务活动,发现问题及时纠正。
3、检查员工的仪表仪容、劳动纪律、行为规范和工作态度,使之达到部门要求。
4、掌握酒店各项优惠政策和房价政策,了解客房状况和出租率。
5、检查预订资料及VIP通知单,合理安排宾客的入住。
6、确保入住登记单详细、准确、清晰,符合有关部门的规定。
7、会相关系统操作(如:Opera)
【岗位要求】
1、大专以上学历,有同岗位工作经验1-2年以上。
2、熟悉前台的各项业务。
3、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。
4、性格开朗,有良好的个人修养,工作认真负责,作风正派。
5、有英文基础。
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重庆万豪酒店地处重庆外滩南滨路,比邻东原1891时光道商区,紧邻轨道交通环线海棠溪站,畅达全城。约十分钟车程可至南坪商圈和国际会展中心,与渝中半岛隔江相望。共有328间设计典雅的客房位于30层至49层空中。酒店共有1,800平灵活的会议空间,包含1个800平米的万豪大宴会厅,1个600平米的国瑞宴会厅,及5个不同大小的会议室。酒店有三个不同风格的餐厅及两个酒吧,均能满足宾客对美食的各种选择。重庆万豪酒店以现代化的设计、始终如一的高雅环境、丰富多彩的体验和真诚的服务,让宾客感到安心,每当宾客入住重庆万豪酒店,都会体验到全心相待的待客艺术。The Hotel is located in Chongqing Bund Nanbin Road, adjacent to Dongyuan 1891 Shopping Center and Haitangxi Loop Line Station. It is just a 10-minute drive to the South Bank Business District and International Convention and Exhibition Center, and also across the river from Yuzhong Liberation Monument. The Hotel offers 328 spacious, airy and streamlined guest rooms with mountain, city and Yangtze River views, and all rooms are located from the 30th to the 49th floors. The flexible meeting spaces total up to 1,800 square meters, including one 800 sqm Marriott Grand Ballroom, one 600 sqm Guorui Ballroom, and five additional meeting rooms equipped with state-of-the-art meeting facilities. The Hotel features three restaurants and two bars, which cater to all culinary preferences. With its modern products, enriching experiences and heartfelt service, Chongqing Marriott Hotel ensures guests feel comfortable. Every stay at Chongqing Marriott Hotel offers a wonderful hospitality experience.