- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
RESPONSIBILITIES职责:
To be familiar with Hotel’s policies & procedures.
To report to work on time, uniform to be clean & tidy, including name tag.
Personal appearance and grooming conform the Brand Service Standards
To attend the required meetings
Knowing the names and positions of the hotel’s management and their
Respective extensions
To be familiar with all hotel’s facilities and restaurants
To be aware of the promotions in the hotel’s restaurants
Awareness of the daily events in the hotel
Familiarity with the city attractions and restaurants
Knowledge of the events in the city
To handle all internal and external phone calls according to the telephone
Etiquette
To ensure the reception desk at the Concierge Lounge is clean at all times
Familiarity with the GSA Checklist for the AM and PM shift
To be conversant with the OnQ system
To use your OnQ password with discretion; log off the terminal when leaving
The Concierge Lounge
Awareness of the different room categories and the room features
To be aware of the room availability, the room rates and special packages
Conscious of guest’s preferences and needs
Preparation of the room assignment according to the partiality of the guest
Communication of guest’s preferences to the related sections and
Departments; Butler Team, Guest Service Center, Housekeeping Department
and Food and Beverage department
Ensuring a smooth check in procedure according to the Brand Service
Standards
Inform the Butler team for guest’s arrival and ensure the guest is escorted to the
room by the Butler
Attentive to guest’s inquiries and requests at all times
To follow up the local PSB standard policy & procedure; Ensure all passports
Are scanned and recorded correctly in the PSB system.
To report immediately all guest’s comments and complaints to the Guest
Relations Manager and update the Elogbook(in his absence the Front Office Manager)
To handle foreign exchange according to the established rates and hotel policy.
The Credit Policy to be strictly followed
To communicate the transportation arrangements for the guests with the
outside transportation company
To make sure all miscellaneous charges are posted to the correct rooms
To ensure the guest’s information bill is accurate; all the correspondence should
be available for the guest’s reference
The check out procedure has to be personalized, efficient and according to the
Brand Service Standards.
All guests must be given a farewell by escorting them to the main entrance until
they have left the hotel’s premises
Awareness of the “system down” procedures when the OnQ system is not
responding
SPECIFICATIONS资质:
Minimum 2 year experience in a similar position in a comparable hotel. Front Office knowledge is an advantage
Fluent in English/Mandarin spoken/written
Well presented, smart and outgoing personality
Good communication skills
Knowledge of the OnQ system or different PMS is an advantage
灵感的归属. 不止于驻足.Never Just Stay. Stay Inspired. 杭州康莱德酒店位于钱江新城地标性建筑-来福士广场中心,是希尔顿集团旗下奢华品牌。由荷兰著名建筑公司 UN Studio打造的杭州康莱德酒店将为钱江新城注入快速发展的新鲜活力。Conveniently located inside Qian Jiang’s Raffles City Complex, Conrad Hangzhou is poised to be the newest luxury hotel in Hangzhou. Designed by renowned Dutch Architect ‘UN Studio’, the hotel is a true landmark building in Hangzhou’s fast growing Central Business District.酒店拥有306间房间,其中包含25间套房, 房间内钱江新城的俊美以及西湖的柔情尽收眼底。除此之外,客人还可以在酒店4间不同特色的餐厅以及大堂吧中体验无与伦比的当地美食、精致的下午茶以及极具特色的日餐。室内游泳池以及奢华的水疗服务将为你带来一段令人难忘的身心放松之旅。Featuring 306 guest rooms, including 25 suites, the hotel will provide panoramic views over Hangzhou, Qian Jiang River and the famous Westlake. In addition, guests may enjoy local delicacies, an inspiring afternoon tea or refined Japanese dishes in one of the hotel’s four restaurants or bars. An indoor pool, health club and luxurious Spa will ensure an even more relaxing stay.在酒店的9楼以及10楼,有一系列世界级会议设施可用于公司活动、董事会会议、社交聚会和婚礼。这些设施包括800平方米的总会厅以及大小在50平方米到200平方米之间的8间辅助会议室。On levels 9 and 10, an array of world-class meeting facilities is available for corporate events, board meetings, social gatherings and weddings. These facilities include a 800sqm ballroom and eight ancillary meeting rooms varying between 50sqm to 200sqm in size.交通信息:Transportation:Railway Route Hangzhou Metro Line 4:Please get off the Jiang Jin Station through Exit-B1杭州地铁4号线:江锦路站B1出口Address:228 Xinye Road, Raffles City Hangzhou, Shangcheng District, Hangzhou 310016, PRC地址:浙江省杭州市上城区新业路228号来福士广场T2温馨提示:1.通过最佳东方投递简历后请耐心等待回复,无须邮件再次发送;2.通过发送简历到邮箱:Conradhangzhou_Recruitment@hilton.com