招聘Bell Man行李员_杭州康莱德酒店招聘信息-最佳东方

RESPONSIBILITIES职责:

1. To be familiar with Hotel’s policies & procedures.

2. To report to work on time, uniform to be clean & tidy, including name tag.

3. Personal appearance and grooming conform the Brand Service Standards

4. To attend the required meetings

5. Knowing the names and positions of the hotel’s management and their Respective extensions

6. To be familiar with all hotel’s facilities and restaurants

7. To be aware of the promotions in the hotel’s restaurants

8. Awareness of the daily events in the hotel

9. Familiarity with the city attractions and restaurants

10. Knowledge of the events in the city

11. To handle all internal and external phone calls according to the telephone Etiquette

12. Ensure the main entrance is clean, easy accessible and manned at all times

13. Acknowledge the guest upon arrival at the airport; give them a warm welcome and escort to the car

14. Acknowledge the guest at arrival and open the car door within 5 second of

Arrival

15. Welcoming the guest on property with sincerity and by using the guest’s name

16. Assisting the guest leaving the car

17. Communicating the guest’s arrival through the walkie talkie ensuring the Guest

Service Agent and the Butler team is aware

18. Accompany the guest to the Concierge Desk for the check in

19. Ensuring the luggage delivery within 5 minutes of arrival in the room

According to the Brand Service Standard of the Luggage service

20. Taking care of the guest’s luggage from the car to the hotel room

21. Ensure the guest’s luggage is never left unattended unless in locked storage

22. Anticipate to any guest requests or inquiries

23. Offer at least 2 suggestions when recommending a guest to provide the guest

With a choice

24. To communicate all guest’s comments to the Bell Captain (in his absence the

Front Office manager) and ensure a follow up is done

25. When not clear about guest inquiry, verify with the Bell captain (in his absence

The Front Office manager)

26. Provide the guest with a hotel umbrella on rainy days or when rain is expected

27. Collect guest’s luggage upon departure within 5 minutes after guest’s request

28. Check the room for any forgotten items when guest is not in the room

29. Keep detailed and proper record of the guest’s incoming and outgoing luggage

Storage

30. Place the luggage in the car’s trunk and let guest verify the contents

31. Farewell the guest and wish him/her a pleasant continuing journey

32. To perform any other duties assigned by the Bell captain or superiors

SPECIFICATIONS资质:

1. Minimum 1 year experience in a similar position in comparable hotel.

2. Good understanding of Mandarin and English.

3. Familiar with the Hotel facilities

4. Knowledge of the city attractions/events and restaurants

灵感的归属. 不止于驻足.Never Just Stay. Stay Inspired. 杭州康莱德酒店位于钱江新城地标性建筑-来福士广场中心，是希尔顿集团旗下奢华品牌。由荷兰著名建筑公司 UN Studio打造的杭州康莱德酒店将为钱江新城注入快速发展的新鲜活力。Conveniently located inside Qian Jiang’s Raffles City Complex, Conrad Hangzhou is poised to be the newest luxury hotel in Hangzhou. Designed by renowned Dutch Architect ‘UN Studio’, the hotel is a true landmark building in Hangzhou’s fast growing Central Business District.酒店拥有306间房间，其中包含25间套房，房间内钱江新城的俊美以及西湖的柔情尽收眼底。除此之外，客人还可以在酒店4间不同特色的餐厅以及大堂吧中体验无与伦比的当地美食、精致的下午茶以及极具特色的日餐。室内游泳池以及奢华的水疗服务将为你带来一段令人难忘的身心放松之旅。Featuring 306 guest rooms, including 25 suites, the hotel will provide panoramic views over Hangzhou, Qian Jiang River and the famous Westlake. In addition, guests may enjoy local delicacies, an inspiring afternoon tea or refined Japanese dishes in one of the hotel’s four restaurants or bars. An indoor pool, health club and luxurious Spa will ensure an even more relaxing stay.在酒店的9楼以及10楼，有一系列世界级会议设施可用于公司活动、董事会会议、社交聚会和婚礼。这些设施包括800平方米的总会厅以及大小在50平方米到200平方米之间的8间辅助会议室。On levels 9 and 10, an array of world-class meeting facilities is available for corporate events, board meetings, social gatherings and weddings. These facilities include a 800sqm ballroom and eight ancillary meeting rooms varying between 50sqm to 200sqm in size.交通信息：Transportation:Railway Route Hangzhou Metro Line 4：Please get off the Jiang Jin Station through Exit-B1杭州地铁4号线：江锦路站B1出口Address:228 Xinye Road, Raffles City Hangzhou, Shangcheng District, Hangzhou 310016, PRC地址：浙江省杭州市上城区新业路228号来福士广场T2温馨提示：1.通过最佳东方投递简历后请耐心等待回复，无须邮件再次发送；2.通过发送简历到邮箱：Conradhangzhou_Recruitment@hilton.com