• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 包吃包住

Answer all phone calls promptly and in a friendly manner
以积极友好的态度回答每一个电话
Ensure the phone calls are answered within 3 rings whenever possible and that following the standards of a Marriott Reservation call
确保在电话铃声响起3声内接起电话并借严格按照万豪预定销售标准来完成预定
Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation
很好地运用聆听沟通技巧来接听电话完成预定销售
Handle all incoming faxes and reply to customer in a courteous manner
礼貌有效地处理传真
Process and respond to reservation requests efficiently and effectively, all reservation confirmation requests should be handle within 24 hours            
积极有效地回答所有疑问，所有已完成的预定必须在24小时内给出确认
Handle reservation requests from other departments
有效处理各部门的预定要求
Understand the hotel’s policy in cancellation, no-show and credit facilities
了解酒店的更改，取消，客人未到的政策
Check and follow all traces on a daily basis
检查并且根据当天的情况来解决问题
Check and file all necessary reports on a daily basis
检查并装订每天必须的所有报表
Be aware at all times of the selling status, rates, packages and groups coming into the hotel
熟悉并且了解酒店当天的销售情况，包括房价，促销，当天的入住团队
Know and understand the hotel selling strategy for maximizing hotel occupancy and revenue.  Strive to follow the strategy when selling the hotel to prospective guests by using feature and benefit sales skills
理解并了解酒店的销售政策，并尽可能大得为酒店创造利润。根据酒店的销售政策并尽可能的运用酒店的优势来吸引顾客入住。
Complete understanding of MARSHA, Oscar and Fidelio Front Office systems
完全了解酒店的系统，包括MARSHA, Oscar 和 Fidelio
Be able to clear the error log & Marsha queues
能够很好地处理误差登记和Marsha Q
Be knowledgeable of Marriott Rewards program and Frequent Flyer programs and the reservation procedures applicable to that program
熟悉万豪礼赏计划和各个航空公司里程计划并运用到预定程序中
Have specific knowledge of hotel layout and design of each guestroom.  Be familiar with the surrounding area as well as other Marriott hotels in the area
了解酒店及客房的布局。熟悉本酒店附近所有的万豪集团酒店地理位置，以便可以随时交叉销售
Understand how the Sales, Event Management and Front Desk relate to the Reservations Department
了解销售部，宴会统筹部，前厅部与预定部相关联的地方
Understand how the Worldwide Reservation Centers function in relation to the hotel.
了解环球定房中心的重要性
Liaise with colleagues in a helpful, friendly and courteous manner
与同事之间友好相处
Maintain a neat and clean appearance in your dress code as well as in your work area
保持着装的清洁，工作区域的整洁
Perform the Reservation Sales Office daily shift duties and all reasonable requests of management
根据排班每天准时上下班，如有特殊要求可以在排班时提出Proficiency in written and spoken English and Mandarin
有良好的中英文口语能力，并有良好的英语和中文的书写能力

深圳前海华侨城JW万豪酒店由华侨城集团倾力打造，万豪国际集团负责全面运营和管理，2014年12月26日开业，是宝安区的首家国际豪华酒店。酒店具有浓郁的现代气息与海洋文化，外立面使用柔和蜿蜒的弧形线条，展现海湾片区的柔美，内饰以吉祥图腾凤凰为灵感，对东方文化抽象和提炼，并将当地艺术品与酒店时尚气派、华丽高雅的文化气息完美糅合。 酒店共有356间豪华客房及套房，两间特色餐厅及一间酒廊，为五湖四海的宾客提供最舒适的用餐体验。经典时尚的全天候餐厅都会尚膳设有露天平台和开放式厨房，供应来自中国、印度、日本与欧洲的地道特色菜肴。大堂酒廊是知己畅聚或洽谈商务的完美场所，可一边细呷香茗、葡萄酒或鸡尾酒，一边享用当地滋味小食。1,758平方米的瞩目大宴会厅及7间会议室配备先进会议设施，场地大小可在75至315平方米之间灵活组合变化，适合各类会议、研讨会、产品发布会和社交宴会等。酒店建筑面积4,000平方米的悦源水疗优健会所(WATERFALLSpa & Wellness)将带来令人难忘的水疗体验及全方位养生之旅。300平方米的高科技健身中心具备一系列来自领先商业健身品牌PRECOR的顶级健身器材。此外，40米无边际恒温室内泳池及环境优美、景色迷人的户外泳池，可让宾客尽情畅泳。 JW Marriott Hotel Shenzhen Bao’an , which is developed by OCT Group who has signed a long-term management agreement with JW Marriott Hotels & Resorts, is the first international luxury hotel in Bao’an District. The magnificent interiors combine contemporary design with elegant cultural references and local artwork.The mythical Chinese phoenix is the inspiration for the hotel’s sleek, fluid curves and the pale blue guest room palette.  The hotel offers 356 luxurious guest rooms and suites. Guests are invited to explore two specialty restaurants and one lounge on property. The Shenzhen Kitchen is a timeless yet contemporary all-day dining restaurant with an outdoor terrace, offering authentic specialties from China, India, Japan and Europe prepared in live open kitchens. The Lounge will be the perfect venue to meet friends or business contacts over a cup of tea, a glass of wine or a perfectly mixed cocktail accompanied by delicious local snacks. The highlight is the impressive 1,758-sqm Grand Ballroom and 7 other fully equipped spaces ranging from 75-sqm to 315-sqm provide flexible venues for meetings, incentive events, seminars, product launches and social gatherings. The 4,000-sqm WATERFALL Spa & Wellness offers an unforgettable spa experience and holistic wellness journeys. The 300-sqm high-tech fitness center provided a full range of premium fitness equipment by PRECOR; A 40-metre heated indoor infinity pool and a landscaped outdoor pool and terrace affording scenic views and enjoyable swimming experience.来深圳前海华侨城JW万豪酒店，找到您的人生舞台！Join us, Find Your World!