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深圳前海华侨城JW万豪酒店

职位:Room Service Waiter 客房送餐服务员
  • 职位性质:全职
  • 工作地区:深圳市宝安区
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-07-08至2020-10-06
职位描述

1、Assist the Senior Team Leader and the Assistant In Room Dining Manager with his/her responsibilities for the room service area including the Service Apartment, ensuring a smooth running, profitable operation within the framework of the hotel.

协助送餐部资深领班和副经理完成其对部门应履行的各项职责(包括对酒店公寓的服务),确保在酒店的规定制度下部门良好地有利地顺畅动作。

2、Keep the Assistant In Room Dining Manager informed of all current information in room service.ensure optimum guest satisfaction at all times in keeping with policies.

  • 及时向客房送餐部副经理汇报所有相关信息及情况,在政策规定范围内时刻尽可能地满足高消费及重要客人的需求。

    3、Ensure that billing and cashiering is carried out as per standard operating procedures.be responsible for guest check control,Be responsible for guest check control,be responsible for control of floor master keys.

  • 监督收银及出纳的工作,确保其按照标准的运行程序进行。负责核查客人的账单,监管楼层总钥匙.

    4、

  • Organize preparation of trays and trolleys for service.Maintain and control all food and beverage par levels.Be aware of special cashiering procedures, C-7’s, executive checks, etc. and ensure they are properly accounted for.

  • 安排准备服务所需的推车和拖盘,维护控制食物和酒水达到应有标准,熟知收银相关程序,包括内部转帐程序,账单程序以及确保其正确入账。

5、Institute, monitor, and maintain aggressive hospitality program for room service by: 

通过以下方式,为客房送餐部制订,监查并维护积极而强有力的待客程序:·Use of tray cards on all orders餐具回收指示牌摆放在所有托盘,餐车上·Efforts to remember guest’s names and use them throughout phone conversation 努力记住客人的名字。在与客人的电话交谈中尽可能多地使用客人的名字。·Have servers address guests on delivery by their names 在递送客人点单时,服务人员必须称呼客人的名字。·On special requests, unusual orders, or VIPs, check back to see that everything is in order and all needs are taken care of在处理特别需求,特殊点单或VIP客人的点单时要仔细核查,确保一切无误,所有要求都得到满足。·Be helpful by knowing your hotel and directing guests when they have questions.熟知所有酒店相关信息,当客人有疑问时及时地提供帮助或指引。