• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 包吃包住

MAJOR RESPONSIBILIES 责任概要
:
 
Serving guests at front desk while providing the highest level of
service possible in an efficient, courteous and professional manner by
following Marriott Standards of aggressive hospitality and adhering to
guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。
 
SPECIFIC DUTIES 工作任务
1.Handle all duties according to hotel policies, procedures, internal rules and standards. 
处理所有的工作都要依照酒店政策，程序，内部规定及标准。
2.Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.                                 
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。
3.Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.             
     在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
4.Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
	掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。
5.Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
	掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。
6.Strictly follow all cash handling and banking procedures to check out all customers efficiently. 
	在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
7.Operate MARSHA, Opera, Safelok system well and be able to use key card system. 
	熟练的使用MARSHA和Opera系统并会使用Safelok钥匙系统。
8.Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.  
	正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
Be knowledgeable about Marriott Rewards and other frequent flyer programs. 
9.Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。
10.Know how to follow hospitality guidelines. 
 知道如何遵循服务的基本方针。                                                      
11.Answer phone calls according to standard by using proper telephone etiquette and within three rings. 
在三声之内按标准接听电话并使用正确的电话礼仪。
遵守公司所有的政策和程序。
12.Know how to operate safety deposit box. 
了解如何使用保险箱。
13.Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
确保前台和后台办公室区域的整洁。利用剩余时间去清洁。 
14.Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 
必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照Marriott Learn Model。
15.Take action to participate in hotel incentive program and Be familiar with hotel sale strategy. 
	积极的参与酒店激励计划, 熟悉酒店销售策略。
16.Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.        
灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。
17.Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area.
谨慎的使用Opera/MARSHA的密码；在离开时必须退出登陆客户终端。
18.Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 
	结账时确保在客人的信用卡上收取正确的费用；为客人提供余额为零的账单。
19.Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。
20.Report any unusual occurrence or requests to supervisor/manager immediately.
向经理及时汇报任何不寻常的情况或要求。
21.At all times strive to represent Marriott in the most professional manner.
努力以最职业的风格去表现万豪文化。
22.Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。
23.Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的检查表以确保运作的正常。
24.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
希望每一名员工都可以完成领导层所给出的所有的合理要求。
25.Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。
26.Maintain the guest information and ensure proper input in the PSB/PMSsystem.
保留客人信息并确保正确的输入到PSB/PMS系统。
27.Cash Handling
 现金操作

 熟悉所有付款方式,包括: 现金,支票, 借记卡和信用卡
1)   Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
      熟悉帐务的处理：调帐，退款，减帐和杂项收费 
2)   Count bank at end of shift and secure bank
      确保在班次结束后备用金准确无误
3)    Balance and drop receipts according to Accounting specifications.
      按照财务制度平帐并投帐
4)    Provide change to guest and traveler’s checks
       提供兑换业务和旅行支票的现金兑换
5)   Obtain manual authorizations and follow all Accounting procedures when computer system is down
           当电脑系统无法正常运行时根据财务制度手工提取预授权
6)   Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
确保备用金在班次开始时是准确无误的，并且备有相应的零钱
7)    Follow all company policies and procedures.
	遵守公司所有的政策和程序
	 
	 
General Duties 基本要求：
 
1.Be well groomed and conform to the hotel's dress code and deportment.
	良好的仪容仪表，行为、穿着符合酒店的规定。
Be info rmed about daily operations and events.
	了解每日运作及宴会。
2.Be familiar with sales strategies; communicate daily with reservation sales.
	熟悉销售政策，每日与预定部销售沟通。
3.Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
	了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。
4.Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
	熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。
5.Be knowledgeable about all emergencies plans and know how to act upon them.
	熟知所有关于紧急事件的处理计划并知道当发生时如何应对。
6.Report any unusual occurrences immediately to the front office manager
	向经理及时汇报任何不寻常的情况。
7.At all times strive to represent Marriott in the most professional and courteous manner.
随时以最职业最谦恭的方式来表现万豪

深圳前海华侨城JW万豪酒店由华侨城集团倾力打造，万豪国际集团负责全面运营和管理，2014年12月26日开业，是宝安区的首家国际豪华酒店。酒店具有浓郁的现代气息与海洋文化，外立面使用柔和蜿蜒的弧形线条，展现海湾片区的柔美，内饰以吉祥图腾凤凰为灵感，对东方文化抽象和提炼，并将当地艺术品与酒店时尚气派、华丽高雅的文化气息完美糅合。 酒店共有356间豪华客房及套房，两间特色餐厅及一间酒廊，为五湖四海的宾客提供最舒适的用餐体验。经典时尚的全天候餐厅都会尚膳设有露天平台和开放式厨房，供应来自中国、印度、日本与欧洲的地道特色菜肴。大堂酒廊是知己畅聚或洽谈商务的完美场所，可一边细呷香茗、葡萄酒或鸡尾酒，一边享用当地滋味小食。1,758平方米的瞩目大宴会厅及7间会议室配备先进会议设施，场地大小可在75至315平方米之间灵活组合变化，适合各类会议、研讨会、产品发布会和社交宴会等。酒店建筑面积4,000平方米的悦源水疗优健会所(WATERFALLSpa & Wellness)将带来令人难忘的水疗体验及全方位养生之旅。300平方米的高科技健身中心具备一系列来自领先商业健身品牌PRECOR的顶级健身器材。此外，40米无边际恒温室内泳池及环境优美、景色迷人的户外泳池，可让宾客尽情畅泳。 JW Marriott Hotel Shenzhen Bao’an , which is developed by OCT Group who has signed a long-term management agreement with JW Marriott Hotels & Resorts, is the first international luxury hotel in Bao’an District. The magnificent interiors combine contemporary design with elegant cultural references and local artwork.The mythical Chinese phoenix is the inspiration for the hotel’s sleek, fluid curves and the pale blue guest room palette.  The hotel offers 356 luxurious guest rooms and suites. Guests are invited to explore two specialty restaurants and one lounge on property. The Shenzhen Kitchen is a timeless yet contemporary all-day dining restaurant with an outdoor terrace, offering authentic specialties from China, India, Japan and Europe prepared in live open kitchens. The Lounge will be the perfect venue to meet friends or business contacts over a cup of tea, a glass of wine or a perfectly mixed cocktail accompanied by delicious local snacks. The highlight is the impressive 1,758-sqm Grand Ballroom and 7 other fully equipped spaces ranging from 75-sqm to 315-sqm provide flexible venues for meetings, incentive events, seminars, product launches and social gatherings. The 4,000-sqm WATERFALL Spa & Wellness offers an unforgettable spa experience and holistic wellness journeys. The 300-sqm high-tech fitness center provided a full range of premium fitness equipment by PRECOR; A 40-metre heated indoor infinity pool and a landscaped outdoor pool and terrace affording scenic views and enjoyable swimming experience.来深圳前海华侨城JW万豪酒店，找到您的人生舞台！Join us, Find Your World!