招聘Front Desk Agent 前台接待员_深圳前海华侨城JW万豪酒店招聘信息-最佳东方

岗位职责

Handle all duties according to hotel policies, procedures, internal rules and standards.

处理所有的工作都要依照酒店政策，程序，内部规定及标准

Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area.

谨慎的使用Opera/MARSHA的密码；在离开时必须退出登陆客户终端。

Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.

在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。

Have knowledge about room rates, packages, discounts and promotions and know how to handle each.

掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。

Strictly follow all cash handling and banking procedures to check out all customers efficiently.

在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

Operate MARSHA, Opera, Safelok system well and be able to use key card system.

熟练的使用MARSHA和Opera系统并会使用Safelok钥匙系统。

Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.

正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。

Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.

了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。

Know how to follow hospitality guidelines.Take action to participate in hotel incentive program and Be familiar with hotel sale strategy.
知道如何遵循服务的基本方针，积极的参与酒店激励计划, 熟悉酒店销售略。
Answer phone calls according to standard by using proper telephone etiquette and within three rings.

在三声之内按标准接听电话并使用正确的电话礼仪。

Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。

基本要求：

Be well groomed and conform to the hotel's dress code and deportment.Be informed about daily operations and events.

良好的仪容仪表，行为、穿着符合酒店的规定。了解每日运作及宴会。

Be familiar with sales strategies; communicate daily with reservation sales.

熟悉销售政策，每日与预定部销售沟通。

Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.

了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。

Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.

熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。

Be knowledgeable about all emergencies plans and know how to act upon them.

熟知所有关于紧急事件的处理计划并知道当发生时如何应对。

Report any unusual occurrences immediately to the front office manager

向经理及时汇报任何不寻常的情况。

At all times strive to represent Marriott in the most professional and courteous manner.

随时以最职业最谦恭的方式来表现万豪。

深圳前海华侨城JW万豪酒店由华侨城集团倾力打造，万豪国际集团负责全面运营和管理，2014年12月26日开业，是宝安区的首家国际豪华酒店。酒店具有浓郁的现代气息与海洋文化，外立面使用柔和蜿蜒的弧形线条，展现海湾片区的柔美，内饰以吉祥图腾凤凰为灵感，对东方文化抽象和提炼，并将当地艺术品与酒店时尚气派、华丽高雅的文化气息完美糅合。酒店共有356间豪华客房及套房，两间特色餐厅及一间酒廊，为五湖四海的宾客提供最舒适的用餐体验。经典时尚的全天候餐厅都会尚膳设有露天平台和开放式厨房，供应来自中国、印度、日本与欧洲的地道特色菜肴。大堂酒廊是知己畅聚或洽谈商务的完美场所，可一边细呷香茗、葡萄酒或鸡尾酒，一边享用当地滋味小食。1,758平方米的瞩目大宴会厅及7间会议室配备先进会议设施，场地大小可在75至315平方米之间灵活组合变化，适合各类会议、研讨会、产品发布会和社交宴会等。酒店建筑面积4,000平方米的悦源水疗优健会所(WATERFALLSpa & Wellness)将带来令人难忘的水疗体验及全方位养生之旅。300平方米的高科技健身中心具备一系列来自领先商业健身品牌PRECOR的顶级健身器材。此外，40米无边际恒温室内泳池及环境优美、景色迷人的户外泳池，可让宾客尽情畅泳。 JW Marriott Hotel Shenzhen Bao’an , which is developed by OCT Group who has signed a long-term management agreement with JW Marriott Hotels & Resorts, is the first international luxury hotel in Bao’an District. The magnificent interiors combine contemporary design with elegant cultural references and local artwork.The mythical Chinese phoenix is the inspiration for the hotel’s sleek, fluid curves and the pale blue guest room palette. The hotel offers 356 luxurious guest rooms and suites. Guests are invited to explore two specialty restaurants and one lounge on property. The Shenzhen Kitchen is a timeless yet contemporary all-day dining restaurant with an outdoor terrace, offering authentic specialties from China, India, Japan and Europe prepared in live open kitchens. The Lounge will be the perfect venue to meet friends or business contacts over a cup of tea, a glass of wine or a perfectly mixed cocktail accompanied by delicious local snacks. The highlight is the impressive 1,758-sqm Grand Ballroom and 7 other fully equipped spaces ranging from 75-sqm to 315-sqm provide flexible venues for meetings, incentive events, seminars, product launches and social gatherings. The 4,000-sqm WATERFALL Spa & Wellness offers an unforgettable spa experience and holistic wellness journeys. The 300-sqm high-tech fitness center provided a full range of premium fitness equipment by PRECOR; A 40-metre heated indoor infinity pool and a landscaped outdoor pool and terrace affording scenic views and enjoyable swimming experience.来深圳前海华侨城JW万豪酒店，找到您的人生舞台！Join us, Find Your World!