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深圳前海华侨城JW万豪酒店

职位:Front Desk Agent 前台接待员
  • 职位性质:全职
  • 工作地区:广东省深圳市
  • 招聘人数:2人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3千-4千
  • 职位有效期:2020-07-08至2020-10-06
职位描述

岗位职责

Handle all duties according to hotel policies, procedures, internal rules and standards.

处理所有的工作都要依照酒店政策,程序,内部规定及标准

  • Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area.                           

谨慎的使用Opera/MARSHA的密码;在离开时必须退出登陆客户终端。

  • Get a daily briefing about extra ordinary events to effectively deal with all foreseen  situations on a daily basis.                   

在每日例会中了解额外的事件,以便快捷的处理所有可能发生的情况。

  • Have knowledge about  room rates, packages, discounts and promotions and know how to handle each.

掌握房价,包价,折扣和促销的说有信息,并知道如何去处理。

  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

掌握客人房间,位置,客房礼物,特色以及酒店提供的所有其它的服务。

  • Strictly follow  all cash handling and banking procedures to check out all customers efficiently.

在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

  • Operate MARSHA, Opera, Safelok system well and be able to use key card system.

熟练的使用MARSHA和Opera系统并会使用Safelok钥匙系统。

  • Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.        

正确的完成客人的登记,房间分配以及协调所有客人的特殊要求。

  • Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and  activation rate meet brand goal.

了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划,确保以正确的价格来达到集团目标。

  • Know how to follow hospitality guidelines.
    • Take action to participate in hotel incentive program and Be familiar with hotel sale strategy.
    • 知道如何遵循服务的基本方针,积极的参与酒店激励计划, 熟悉酒店销售略。                                                    
  • Answer phone calls according to standard by using proper telephone etiquette and within three rings.

在三声之内按标准接听电话并使用正确的电话礼仪。

  • Bank out at the end of each shift by following the blind drop procedure strictly. The  front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
  • 每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。


基本要求: 

  • Be well groomed and conform to the hotel's dress code and deportment.Be informed about daily operations and events.

良好的仪容仪表,行为、穿着符合酒店的规定。了解每日运作及宴会。

  • Be familiar with  sales strategies; communicate daily with reservation sales.

熟悉销售政策,每日与预定部销售沟通。

  • Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.

了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。

  • Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.

熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。

  • Be knowledgeable about all emergencies plans and know how to act upon them.

熟知所有关于紧急事件的处理计划并知道当发生时如何应对。

  • Report any unusual occurrences immediately to the front office manager

向经理及时汇报任何不寻常的情况。

  • At all times strive to represent Marriott in the most professional and courteous manner.

随时以最职业最谦恭的方式来表现万豪。