岗位职责:
1 熟知当班期间订餐情况,关注宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2 保管宾客相关衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4 客满时,负责安排好后到的宾客,使宾客乐于等位。
5 随时注意听取宾客的意见,及时向上级反映。
6 随时注意在接待工作中的各种问题,及时向上级反映和协助处理
7 掌握和运用礼貌语言,负责接听订餐电话并询问清楚基本信息
岗位要求:
1 大学毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力
2 有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题
3 掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法
4 工作主动、热情、认真,责任心较强
5 身体健康,仪表端庄。
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长白山万达悦华酒店位于世界一流山地度假体验地——长白山国际度假区,依邻长白山,拥有无与伦比的自然环境与人文环境。度假区内设有43条雪道的滑雪场,商业步行街,佛库伦湖等,是集休闲和娱乐为一体的旅游胜地。酒店距离长白山机场仅20分钟,前往火车站只需30分钟。 酒店由大连万达集团投资兴建,总建筑面积约35600万平方米,共9层,设有505间豪华典雅客房,致力于为商务旅行及休闲度假宾客,提供精品设计住宿与优秀服务体验,为客人打造自由灵动,新奇乐活的入住感受。 Wanda YUE Changbaishan is located in the world-class Mountain Resort - Changbaishan International Resort, adjacent to Changbaishan, with unparalleled natural and cultural environment. It has an unparalleled natural and cultural environment. The resort is a tourist resort integrating leisure and entertainment with 43 snow trails, commercial pedestrian streets and Fukulun Lake. The hotel is only 20 minutes' drive from Changbaishan airport and 30 minutes' drive from the railway station. The hotel is invested and built by Dalian Wanda Group, with a total construction area of about 356 million square meters, a total of 9 floors, and 505 luxurious and elegant guest rooms. It is committed to providing high-quality design accommodation and excellent service experience for business travel and leisure guests, so as to create a free, flexible, novel and happy stay experience for guests.