· 遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况
· 检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定
· 微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍
· 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流
· 能够提出对酒店的运作及环境有益的意见或建议
· 能够积极的向客人及供应商推荐酒店的服务及设施
· 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释
· 与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。
· 在工作中随时检查员工的产品知识
Conrad Hangzhou Tonglu – Tranquilly located in the scenic Hills of Tonglu, nestled beside the spectacular Fenshui Tianxi Lake, Conrad Hangzhou Tonglu offers 78 spacious suites including 10 private villas, complemented with the luxurious facilities and services that you have come to expect from a Conrad hotel. The hotel delivers BACK TO NATURE concept and guest can enjoy the healthy and comfortable lifestyle. The nearby old village, healthy attractions and water sports can make the stay healthier and vitality.Hotel highlights: Conrad Hangzhou Tonglu is the very first and the only international luxury hotel in Tonglu. All rooms are spacious and guest can enjoy the splendid Tianxi Lake view in every room. Provide seasonal signature menu by using Tonglu local ingredients.Hotel Address:No. 2 Yinzhu, Tian Xi Lake Resort, Fenshui Town, Tonglu 杭州桐庐康莱德酒店坐落于静谧优美的桐庐天溪湖度假区,拥有78间套房,包含宽敞舒适的68间套房、10栋私人别墅、奢华酒店设施以及专属服务,为客人提供订制般的康莱德酒店体验。酒店设计理念回归自然,为客人提供健康舒适的入住体验。酒店周边古村落、著名旅游景区以及水上活动,让客人的旅程更加健康,充满活力。酒店亮点:杭州桐庐康莱德酒店是桐庐首家且唯一一家国际奢华酒店;客房宽敞舒适;每一间客房都可欣赏天溪湖秀美的风景;结合桐庐本地食材,开发时令特色菜单。酒店地址:浙江省桐庐县分水镇天溪湖旅游度假区印渚2号