行政酒廊主管
3.5千-4.5千
投递简历
发布于 04-23
行政酒廊主管
3.5千-4.5千
天津 | 2年以上 | 大专 | 招1人
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职位描述

 

  • Practice R-Way Service; set an example to be followed.

    实践R-Way服务, 以身作则。

  • Open and close shift in accordance with the checklist.

    按照检查表的程序开档收档

  • Initiate aggressive guest interaction through seeking and soliciting feedback from guests.

    积极与客人沟通,并在谈话中收集客人的反馈。

  • Properly execute and check control procedures on shift.

    正确执行班作程序

  • Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.

    熟练掌握菜单上各种菜的菜样,菜系及烧法。积极熟练回答客人有可能会提出的任何疑问,熟记客人的点菜喜好。

  • Develop a good knowledge of beverages, liquors, and wine service.

    充分掌握饮料知识,包括软饮,酒精饮料及红酒白酒的各项知识。

  • Pick up and present food and beverages according to standard service     procedures. Properly bus the table throughout the meal. Dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty, keeping proper posture and being personable, but limiting conversation.

    按照标准服务程序传菜上菜,在客人用餐过程中及时清理更换餐盘,及时为客人的饮料续杯,保持正确的站姿,适当的和客人进行服务个性化的沟通。

  • Warmly greet every guest with smile, address guest by name and take down    the record for reference.

    热情的问候每一位客人,尽可能称呼客人的名字,记下客人的名字和桌号以便时后查阅。

  • Clean and reset the table according to standard procedures.

    客人离开后,标准的清理并重新摆设餐具。

  • Handle daily associate relations (i.e. scheduling, time adjustments).

    处理日常琐事,如换班,调休等。

  • Maintain a safe & sanitary work environment for all associate & guests.

    维持好一个安全清洁工作环境

  • Conduct taste panels and menu classes on a daily basis.

    每日指导完成食品试吃,菜单知识培训。

  • Ensure that only a quality product is served.

    保证提供给客人事物的质量

  • Maintain proper associate uniform standards.

    负责员工制服的清洁与保养

  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

    建立有效的工作设备维修程序

  • Understand & teach empowerment principles to ensure guest satisfaction.

    掌握并传授客人满意法则

  • Encourage problem solving by associates through proper training and   empowerment.

    鼓励员工在通过有效的培训后自主地解决工作中的疑问

  • Establish effective communication with associates to gain their trust and    respect.

    建立有效的沟通以获得员工的信任及尊重

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公司地址
天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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