乐意服务中心主管
3.5千-4.5千
停止招聘
发布于 2020-12-23
乐意服务中心主管
3.5千-4.5千
天津 | 2年以上 | 大专 | 招1人
停止招聘
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职位福利
职位描述

 

  • Practice R-Way Service; set an example to be followed.

    实践R-Way服务, 以身作则。

  • Be prepared for each daily activity and review any variations with Manager and Associates.

    和经理及员工共同回顾每日异常情况并对每天的工作有所准备。

  • Ensure all associates are aware of role and responsibilities and operate within their guidelines.

    确保所有员工明确职位角色和责任并按照指引行事。

  • Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.

    准时出勤,穿着制服佩戴名牌遵守酒店各项仪容仪表标准。

  • Ensure department cleanliness is maintained at all times.

    确保部门个场所的清洁。

  • Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.

    每个员工应尽力完成力所能及的指派工作。

  • Maintain close control and inventory of uniforms, supplies (i.e. towel, linens, etc.), guest loan items and equipment on hand.

    严格控制清点记录所有的用品,(如,毛巾、布草等)以及客人借用物品。

  • Perform Daily Taste Panels and keep record.

    进行每日试餐并作相关记录。

  • Maintain a good working relationship with the staff and other departments.

    和员工及其他部门保持良好工作关系。

  • Constantly stress to the associates that they are the most effective tools in merchandising the hotel.

    一贯和员工强调它们是酒店营销的最好渠道。

  • Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

    确保所有客人事宜得到完善处理, 所有承诺赔偿得到兑现,以及所有客人事宜得到及时专业的跟进并处处体现LEARN的程序得到运用。

  • Able to supervise and to handle any associate situation.

    能够处理解决员工的各种情况。

  • Provides Senior Executive management with daily summaries of guest incidents, problem resolution and follow up.

    向高级管理当局提供每日客人事件发生、遇到问题及跟进的报告。

  • Ensure all associates are safety conscious and trained in work safe practices.

    确保员工的工作安全并对安全工作方式进行培训。

  • Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.

    对酒店所有火警、事故报告、安全制度以及所有相关政策完全了解。并确保员工进行相关程序的培训。

  • Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.

    有准确完整的信息包括市内各项活动包括餐饮、运动等。

  • Facilitate departmental training modules. Continually monitor, evaluate and revise training content to reflect changes in the process and address the needs identified by associates and your manager.

    进行部门培训,及时观察评估并根据程序的更改以及员工和经理所反映顾客之需求调整培训内容。

  • Ensure all guest incident forms and logs are completely filled out and maintained. If computer tracking is used, monitor this recording also. 

    确保所有客人事宜报告完全填写并保存,同时及时更新电脑记录。

  • Route associate commendations received from guests to the person responsible for assembling the daily communication packet.

    将客人表扬意见整理集中在相关部门每日记录中。

  • Ensure all support areas are functioning correctly and communicate with staff.

    确保所有辅助区域设施完好并及时和员工进行沟通。

  • Be responsible for the ensuring that guest or operational issues are passed on to the    centralized Guest Response area and are updated in all necessary Guest History databases.

    负责将客人意见集中到对客服务部门并及时更新客人记录。

  • Attend training sessions and meetings as required

    参加相关培训课程或培训。

  • Conduct the daily 15 minute training session on various task breakdowns/ service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/ 366 days in a year.

    进行部门15分钟培训,包括 所有工作明细、服务顺序、本部门工作制度

  • Responsible for insuring that all associates receive there stipulated training and are competent in handing the job. Must train and motivate associates.

    负责确保所有员工得到规定的培训,并能够胜任其工作,培训和激励员工是必须的。

  • Is responsible for maintaining open and productive channels of communication within the department and ensuring the smooth flow of information.

    负责部门内保持公开有效的沟通渠道并确保顺畅的信息传递。

  • Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

    按照酒店的规章及时迅速的处理和传递各种留言、信件、语音信息和传真。

  • Ensuring all guest requests for wake up calls are met on time and efficiently.

    确保所有客人的叫醒服务按时准确。

  • Encourages, develops and suggests new methods and ideas to further enhance guest service and departmental objectives.

    鼓励、发展意义新的工作方法、想法从而提高对客的服务质量及部门的目标。

  • Always be professional and ethical in dealing with guest, associates, vendors and other departments.

    在对待客人、同事、供应商及其他部门同事时保持专业及友好礼貌。

  • Have knowledge about guest rooms, amenities, features and all other services offered by the hotel.

    完全了解掌握客房、客用品、设施及其他各项酒店服务。

  • Have operation knowledge of reservations and OPERA procedures. Know cancellation Procedures and walk procedure.

    掌握OPERA酒店预订及管理系统, 了解在满房情况下取消和转送客人的程序。

  • Prepare wake up sheets, record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning.

    准备叫醒电话的记录,并记录下叫醒客人的名字、房号和时间,重复以上信息,与客人确认来保证准时叫早。

  • Set wake up clock or input as request as they come in.

    设定叫早钟并按时输入。

  • Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.

    全面了解酒店的消防政策规定、紧急事件报告、安全程序和相关直接负责人。

  • Take charges on incoming collect calls or any calls not received by the call accounting system and post in Fidelio.

    负责所有接到的“对方付费“的电话和没有记入计费系统的电话,手工计入Fidelio系统。

  • To perform any other duties as assigned by the Management.

    完成管理层指派的其他任务。

  • Maintain safety by adhering to stated safety policies, responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instruction is given before operating any equipment.

    保持安全工作规范,严格遵守给项相关制度,立即上报任何事故的发生,支持所有安全生产活动、措施,当行走于湿滑路面或拥挤地区保持警惕,确保在操作任何设备和用具前了解其安全使用方法。

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天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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