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天津万丽泰达酒店及会议中心

职位:健康中心主管
  • 职位性质:全职
  • 工作地区:天津市塘沽区
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3.5千-4.5千
  • 职位有效期::2019-09-19至2019-12-18
职位描述

 

  • Practice R-Way Service; set an example to be followed.

    实践R-Way服务, 以身作则。

  • To have a complete knowledge of the Club product including gymnasium equipment, sauna, steam room, whirlpools, swimming pool and membership pricing.

完全了解健康中心的产品包括健身房设备,桑那,蒸汽浴,惠而浦,游泳池和会员价格。

  • To have knowledge of the hotel rooms, hotel services, relative facilities and Food and Beverage outlets.

对酒店的客房,酒店服务,相关设施和餐饮部门了解。

  • Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.

报告工作时着工服佩戴名牌。个人仪表符合酒店规定。

  • Welcoming and registration of guests, explaining the Club facilities and assist in the usage of the equipment

欢迎并给客人办理登记手续,解释健康中心设施并协助客人是用器械。

  • Maintain condition for locker rooms and always tidy up after a guest’s usage and not wait till the end of the shift.

维持更衣室的环境,当客人使用完毕后经常清理直到下班。

  • Ensure all equipments in workout room are wipe down according after every shift to ensure the cleanliness and the condition of equipments are properly maintained.

每个班次结束时要却保所有的设备擦净确保清洁和器械处于良好状态。

  • Ensure proper cleaning tools and chemicals are used in order not to cause damage to the equipments and maintaining a longer lifespan.

确保使用合适的清洁剂和工具以确保对器械没有损害并延长使用寿命。

  • Consistently check on locker rooms, rest rooms, vanity area, gym, poolside to ensure all amenities are in place and are always refilled when it’s empty and not wait for guest to request.

一贯检查更衣室,休息室,云台,健身房,游泳池边来确保所有的客用品到位并不断补足不能让其短缺并让客人等待。

  • Shower rooms / cubicles should be check regularly depending on peak hours and ensure it’s clean for next guest’s use. e.g. removal of used towels, used soap and even hair on trap.

淋浴房应根据高峰期定期检查来确保新到的客人使用时清洁, 如 更换用过的毛巾,用过的香皂,甚至在回水弯上的头发。

  • Clearing of used towel as and when required at the poolside and wipe down all pool deck chairs when required.

有必要的时后清理游泳池边用过的毛巾并擦净泳池边甲板上的椅子。

  • Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. To ensure that all the Logbooks, handovers and checklists are well maintained.

确保所有任务的完成及和下一个班次的交接工作,保证没有遗漏客人的要求。 确保所有的工作簿,交接班清单保存良好。

  • Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.

认得酒店的常客,知道他们的特殊要求。确保他们的要求得到满足。

  • Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates.

确保健康安全编码的实施并监督部门员工个人卫生和仪表标准。

  • Ensure that an effective and complete training program is executed and that all associates are well trained and re trained, as needed.

确保执行一套有效完整的培训课程,根据需要所有的员工接受良好的培训和再培训。

  • Ensure that the Guest Response Program under area of control is being followed effectively.

确保管理范围内的对客服务程序得到有效的遵循。

  • Responsible for guest interaction and building relationships.

和客人互动并建立联系。

  • Must achieve targeted number of memberships at the Club by suggestive selling and train the team for the same.

必须通过建议性促销完成设定的会员开销售数额,并给员工也做同样的培训。

  • Maintain and strive for high levels of guest satisfaction by maintaining and promoting good customer relations and developing guest focus in the recreation team.

通过维护与促进好的客户关系和拓展顾客对娱乐来维持并力争高水平的客人满意度。

  • Supervision of the day-to-day operations for the Club.

每日监督健康中心的运作。

  •  Responsible for insuring that all associates receive there stipulated training and are competent in handling the job. Must train and motivate associates.

确保员工得到相应的培训,并能胜任工作。必须培训并激励员工。

  •  Is responsible for maintaining open and productive channels of communication within  the department and ensuring the smooth flow of information.

确保部门内维持高工作效率公开的沟通来保证顺畅的信息传递。

  • Must review procedures and policies from time to time to ensure that systems are ever evolving and suited to the needs of the guests.

必须不断回顾程序和政策来确保系统的正常运转及满足客人的需要。

  • Maintain and update all manuals of operations of the department.

维护并更新部门运作手册。

  • Ensure that all LSOP’s are adhered to and all associates are aware of the same.

确保所有所有员工意识到并遵守本地操作标准。

  • Ensures that all records and registers are maintained and kept up to date at all times.

确保记录和注册信息被有效保存和更新。

  • Control overtime through proper scheduling and immediate response to problems.

通过合理的时间安排来控制超时工作并对问题有及时的回应。

  • Hold daily briefings to update all associates on incentive programs, guest comments and GSS scores, guest feedback and to recognize individuals and get feedback from associates.

每天给员工开会来介绍奖励计划,客人意见和客人意见调查,客人反馈并从员工处得知相应的人及其反馈意见。

  •  Conduct monthly departmental meetings to promote communications and feedback. Meeting minutes need to be distributed.

每月开部门例会来改进沟通和反馈,并分发会议记录。

  • Oversee and ensure that the personal grooming standards of associates are maintained as per the associate handbook.

确保员工的个人仪表符合员工手册上规定的标准。

  • Responsible for maintaining and up keeping the standard of hygiene in the area. Coordinates cleaning schedule with Housekeeping and takes ownership in cleaning programs conducted by the Club associates.

负责维持和提高各区域卫生标准。和管家部协调清洁时间安排,管理健康中心员工清洁项目。

  • Ensures that all accounts tally at any time at the point of sale terminals.

确保每天收支平衡。                                    

  • Enforce and encourage cost conservation methods and follow procedures for energy conservation.

强调并鼓励成本控制,遵循节约能源的规则。

  • Always be professional and ethical in dealing with guests, associates, vendors and other departments.

对客人,同事,供应商和其他部门一贯保持专业有礼的态度。

  •  Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.

发展并实施提高工作效率和对客服务的项目。

  • Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

确保所有客人的问题得到及时地回应,任何许诺的承诺都要兑现,通过LEARN程序所有的客人及时得到合理的跟进。

  •  Perform any reasonable request made of management.

完成管理层交给的合理任务。

  •  Coordinates maintenance of all public areas with Engineering and Housekeeping.

 和工程部和管家部协调维护各个区域的维护保养。

  • Executes programs designed to improve the efficiency of the operation and which improve the service to our guests.

执行为改进工作效率和对客服务而设计的程序。

  • Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.

准时上班,着工服佩戴名牌,个人仪表符合酒店规定。

  • Prepare a monthly 15-Minutes Training schedule, make sure the training is conducted and training records are kept.

准备每月15分钟培训计划,确保培训的有效进行并记录在案。

  • Execution of an effective New Hire Training Program

执行培训新员工的计划。

  • Encourages empowerment amongst all associates within designated boundaries

鼓励员工在一定范围内有处理权。

  • Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.

对酒店消防政策规定,紧急事件报告,安全程序和直接相关职责. 确保所有的员工都得到相关的培训。

  • Maintain safety by adhering to sagest polices, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

通过遵守酒店政策来保证安全。对所有意外事件及时报告。当行走于湿滑地面要小心。确保在操作任何设备之前得到安全培训。