行政楼层接待员
2.5千-3.5千
停止招聘
发布于 2020-12-23
行政楼层接待员
2.5千-3.5千
天津 | 经验不限 | 大专
停止招聘
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职位福利
职位描述
  • Practice R-Way Service; set an example to be followed.

    实践R-Way服务, 以身作则。

  • Conduct smooth, efficient and professional operation in the Executive Floor.

    在行政楼层提供流畅高效的专业服务。

  • Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

    确保所有客人的问题都得到合理的解决,一切允诺的赔偿都能得到履行并且通过运用LEARN程序,所有的客人都能得到专业及时地回访。

  • To have a complete knowledge on the hotel product, including room types and rates, relative features and facilities, Food and Beverage outlets and banquet facilities as well as Health Club and to be able to answer to all such guest related queries.

    对客房、方位、房间用品、特点和酒店内其他服务,例如:餐饮、宴会、健康中心等了解并能解决客人提出的相关问题。

  • Know how to offer and arrange car rental, airline, train tickets and other traveling requirements

    了解如何安排租车、航班、火车票及其他旅行要求。

  • Meet an in-depth understanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partners.

    对万豪奖励计划和万豪航空伙伴有很深刻地了解和认识。

  • Ensure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already member to take his membership number.

    确保每一位符合条件的客人在登记入住的时候加入到万豪奖励计划,加入客人已是会员要将其会员号码记录在案。

  • Be responsible for the ensuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.

    确保每一位客人的意见都被反馈得到对客服务部门并及时更正客人历史记录。

  • Perform Food & Beverage related service duties.

    提供餐饮服务。

  • Ensures that all procedures and policies are in place and followed.

    确保所有的规章制度到位。

  • To be aware of all roles and responsibilities and operate within their guidelines.

    知道所扮演的角色和职责及怎样在规定范围内操作。

  • Provide personalized service and proactive hospitality towards all customers.

    为客人提供个性化及预见性的服务。

  • Practice recognition programs for both guest and associates are in place and working.

    为客人和员工实践识别计划。

  • Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.

    了解酒店常客和他们的特殊要求。 确保这些要求得到满足。

  • Strictly follows bank-out procedures and cash handling procedures.

    严格遵守提现及任何处理现今的手续。

  • Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. To ensure that all the Logbooks, handovers and checklists are well maintained.

    完整的交接班确保任何和客人要求有关的信息不遗漏 确保工作日志、交班清单完好。

  • To develop a close and harmonious working relationship with all other associates in various departments of the hotel.

    和其他部门保持良好的关系。

  • Have a complete knowledge of hotel policies and procedures as well as departmental SOP’s and LSOP’s.

    对酒店政策及部门和本地标准操作程序了解。

  • Maintain guest satisfaction and ensure repeat business through personalised, efficient service. Is responsible that all customers leave satisfied.

    维护客人满意度,通过个性化、有效的服务来确保回头客。

  • Ensure all stationery levels and equipment is well maintained, restock station as required.

    确保文具用品和设备完好保养,有必要的话再储备。

  • Check in all guests according to the proper standard.

    依据标准为客人办理登记入住手续。

  • Follow all cash handling and banking procedures to check out all customers efficiently.

    依照程序处理现金和金融手续有效为客人办理离店手续。

  • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

    每位员工要完成管理层交给的一切合理的要求。

  • Ensures confidentiality of User Log-Ons. Ensure that users are logged out when leaving the area.

    确保保密登陆并在离开工作区域时登出。

  • Ensure smooth check-in and check-out of all Club Floor guests, and offer personalized services through properly handling guest accounts.

    流畅的为行政楼层的客人办理登记入住和离店手续,通过合理处理客人账务提供个性化的服务。

  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.

    在合理限度内满足客人一切要求。

  • Be prepared to perform all front desk functions, including guest relations.

    能胜任行政楼层和前台的工作。

  • Ensure that work area is always clean, neat and organized.

    保证工作区域的整洁。

  • Ensure that all supplies are well maintained.

    确保物品良好保存。

  • Perform guest registration and room assignment and accommodate special requests of all customers.

    为客人分房、登记及满足特殊要求。

  • Know how to follow all hospitality guidelines.

    了解怎样遵循对客服务方针。

  • Answer the phones according to the standards of proper etiquette and within three rings; address in-house guest by name.

    根据要求在3声之内接听电话,并称呼店内客人姓名。

  • Handle mail and messages properly and on a confidential basis.

    对邮件和留言保密。

  • Complete work or special projects as assigned and make sure to meet due dates.

    在规定的期限内完成特殊项目或工作。

  • Practice proactive hospitality skills, technical skills and communication skills.

    联系预见性对客服务技巧、技术和交流技能。

  • Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.

    报告工作时着工服佩戴名牌。个人仪表符合酒店标准。

  • Check the information board, daily event sheet, to be up to date and informed about daily operations

    察看信息板,每日活动表并及时更新工作安排。

  • Check with your immediate supervisor for additional information.

    和直接主管确认额外信息。

  • Also be familiar with cultural differences in order to meet all different customer needs.

    了解各种文化差异来满足不同客人的要求。

  • Be knowledgeable about etiquette and protocols.

    对各种礼仪了解。

  • Have a good knowledge about the city and the environment to meet customer inquires.

    对本市和环境有好的了解以满足客人的需求。

  • Carry out other duties on and as required basis.

    有必要的情况下要担任其他职责。

  • Be responsible for the ensuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.

    及时将客人要求反馈到对客服务部门并做好记录。

  • Attend training sessions and meetings as required.

    有需要的话要参加培训会议。

  • To perform any other duties as assigned by management.

    完成管理层交给的其他工作。

  • Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

    坚持使用干练的警员来保证安全性,负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。在操作设备前一定要有适宜的安全培训。

其他要求
语言能力:英语-熟练
计算机能力:熟练
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公司地址
天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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