MEA前台主管
3.5千-4.5千
停止招聘
发布于 2019-11-25
MEA前台主管
3.5千-4.5千
天津 | 2年以上 | 大专 | 招1人
停止招聘
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职位描述
  • Ensure daily operation is smooth and is manned by sufficient manpower at all times, with a strong focus on Customer Service.  All associates should show genuine appreciation when greeting a guest at all times (especially during check in and check out) and that all scripting is followed per the Arrival/Departure Ritual Program.

    时刻确保部门配以充足有效的人力,保证部门的日常运转顺利平稳的进行。强烈关注对客服务。真诚地服务每位客人(特别是入住和退房时),并遵循入住/退房标准程序。

  • Using assets wisely and those assets should not be wasted.  Be responsible for hitting budgeted guidelines with a control system in place.

    善用资源,杜绝浪费。建立控制系统以达到指导目标。

  • Responsible for GSS scores on Arrival Experience and Received Preferred Room Type.

    负责宾客满意度调查中登记入住经历和所期望的客房类型。

  • With a strong focus on Finance and cash handling related areas, such as Cash Drops, Payment of bill, Foreign Currency exchange, and other related items.

    特别关注与财务和现金有关问题,如投款、账目结算方式、外币兑换及其他相关内容。

  • Ensure Guest Service team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed

    确保前台员工即时,有效和职业的处理客人的事情,以积极的提高GSS中问题经历。

  • Responsible for the smooth, efficient and professional operation of all front desk areas. Ensure good communications among departments.

    负责前台所有区域正常,有效和专业的运作。确保与相关部门良好的沟通。

  • Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.

    了解当地名胜古迹的位置及营业时间,并随时更新。

  • Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.

    合理的安排客人入住。在下属的员工中起模范带头作用并确保服务质量和集团标准一致。制造热情欢迎和专业的气氛在你的工作范围以确保所有的客人满意。

  • Responsible and supervise Rooms Controller, Front Desk Agents and Business Centre Agents.

    负责管理房间控制员,前台服务员和商务中心。

  • Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.

    确保所有的程序和政策都在执行。负责有秩序的进行审计和控制。和财务部保持沟通防止任何不和规则的事情,并给与员工适当的指导和劝告。

  • Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee

    确保执行正确的入住和结账程序。严格按照现金及非现金业务的操作程序。熟悉销售策略,确保价格统一。

  • Ensure Confidentiality of User Log-ons. Ensure that Front Desk users are logged out when leaving the area.

    确保用户登录的保密。确保前台员工在离开工作区域时退出登录。

  • Reviews Rooms Controllers daily instructions regarding room blocking.

    根据房控员每日指导检查房间安排情况。

  • Following the Marriott Rewards sign up program, to ensure rewards sign-up rates and activation rates meets the hotel goal.  Must also ensure that Missing Stays points are kept at desired goal.

    执行万豪礼赏会员注册实行计划;确保礼赏会员注册率和活动率达到集团目标。必须确保遗漏积分保持在既定目标内。

  • Responsible for ensuring that all Front Desk staff are aggressively following an Up-sell Program and monitoring results and goals.

    负责保证所有前台员工积极执行推销程序,监测完成情况与目标。

  • Responsible to ensure all guests are entered into PSB system, and that all staff is trained to do as such.

    负责保证所有客人信息及时录入PSB,培训所有员工按此执行。

  • Responsible for training and hiring newly hired associates in front desk area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.

    负责培训前台区域新入职员工。确保每日的培训包含技能技巧,信息沟通,管理和组织的技巧。15分钟每日培训是必须的。

  • Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay。Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.

    确保客人及员工的奖励计划合适并执行。负责所有回头客的特殊要求,领导前台员工确保客人有一个愉快的入住经历。在系统中建立回头客/积分兑换/VIP客人的奖赏计划。带领前台努力进行升级销售。

  • Initiates additional tasks to improve existing procedures and guest satisfaction.

    制定额外的计划去提高现有的程序和客人满意度。

  • Resolves system problems and can operate the system manually. Can lead the staff through a down time.

    可以解决系统问题并会使用手动运行系统。在系统中断时间内领导员工。

其他要求
语言能力:英语-熟练
计算机能力:熟练
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公司地址
天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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