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  • JW万豪-我心所属之地

天津万丽泰达酒店及会议中心

职位:乐意服务中心文员DTS Clerk
  • 职位性质:全职
  • 工作地区:天津市塘沽区
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(流利)
  • 国际联号工作经历:不限
  • 薪资待遇:2.5千-3.5千
  • 职位有效期::2019-09-16至2019-12-15
职位描述

  • Practice R-Way Service; set an example to be followed.

    实践R-Way服务, 以身作则。

  • Have knowledge of hotel and hotel services and hours of operations for all departments and outlets. Has a thorough knowledge of guestrooms including: Locations, views, amenities, features, type, etc.

    对酒店、酒店的服务和各部门的营业时间,并对酒店客房、位置、景色、房间用品、特点、     房型等有很全面地了解。

  • Offer the hotel guests the best possible service through proper telephone procedures.

    尽可能的 通过电话为客人提供最好的服务。

  • Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.

    宣传酒店的餐厅、酒廊、礼品店等。

  • Handle all emergencies according to established procedures.

    根据程序处理紧急事件。

  • Report to work on time with proper uniform, including nametag. Personal appearance  must comply with the standard of the hotel.

    报告工作时着工服、佩带名牌。 个人仪表符合酒店标准。

  • Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.

    确保所有的客人投诉及时专业地记录到客人反馈计划。

  • Ensure all guests experiencing a problem receive an immediate response along with satisfactory follow up in a timely and professional  manner.

    确保所有的客人要求得到及时、专业、满意的回应。

  • Ensure all individuals designated for follow up in the report are copied on the report and any other pertinent information available.

    确保所有跟办人员及相关信息记录在报告上。

  • Answering the call within three rings and address in-house guest by name.

    在电话铃响3声之内接听电话并称呼客人姓名。

  • Have operation knowledge of reservations and OPERA procedures. Know cancellation Procedures and walk procedure.

    对预定操作了解,熟悉OPERA 程序。了解取消预定与在满房情况下无法提供客房的程序。

  • Prepare wake up sheets, record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning.

    准备叫醒单,并在叫醒狮建下记录 客人姓名和房间号。 向客人重复以上信息便于确认和正确处理叫醒服务。

  • Set wake up clock or input as request as they come in.

    设置叫醒闹钟或输入客人要求。

  • Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.

    对酒店消防规定和政策、意外事件报告、安全程序和相应的直接责任了解。

  • Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

    确保所有的客人的问题得到及时的回应,任何的承诺都要履行,通过LEARN程序及时专业的跟办所有的客人的要求。

  • Take charges on incoming collect calls or any calls not received by the call accounting system and post in Fidelio.

    负责收取不能自动入账的电话费。

  • Be responsible for the ensuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.

     确保所有客人的意见集中到对客服务部门并及时更新客人历史记录。

  • Attend training sessions and meeting as required.

    有必要的话参加培训会议。

  • Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

    根据酒店政策及时有效地接收、处理并递送流言、邮件、语音邮件和传真。

  • Ensuring all guest requests for wake up calls are met on time and efficiently.

    确保所有的客人都被准时有效的叫醒。

  • To perform any other duties as assigned by the Management.

    完成管理层交给的其他任务。

  • Maintain safety by adhering to stated safety policies, responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instruction is given before operating any equipment.

    通过强调安全政策来保障安全性,负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心.在操作设备前一定要有适宜的安全培训。