驻店经理 Resident Manager
2万-4万
停止招聘
发布于 2019-11-23
驻店经理 Resident Manager
2万-4万
天津 | 8年以上 | 本科 | 招1人
停止招聘
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职位描述

Managing Profitability管理盈利能力

·   Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

客人满意度和品牌目标客户演示及沟通的关键动力

·   Analyzes service issues and identifies trends.

分析服务问题、明确方向

·   Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

制定并实行必要决策,保证酒店向着目标的方向前进

·   Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

和运营管理团队共事,发展运营策略,符合品牌商业策略,并引领实施

Managing Revenue Goals管理收益目标

·   Monitors operations and sales performance against budget.

监督运营销售业绩和目标的差距。

·   Reviews reports and financial statements to determine operations performance against budget.

查看报告和财务报表,确定运营业绩和目标的差距

·   Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

辅导并支持运营团队有效的管理入住率、价格、薪金和可控制的花费

·   Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

察看工资进度报告,将实际和预算进行比较,辅导直接下属解决问题结果负责

Leading Operations and Department Teams领导运营和部门团队

·   Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

为产品和服务传递,保证运营部门领导团队的联盟

·   Develops systems to enable associates to understand guest satisfaction results.

发展系统,保证员工理解客人满意度结果

·   Communicates a clear and consistent message regarding departmental goals to produce desired results.

传达明确和持续的信息,关于产生期望结果的部门目标

Managing the Guest Experience管理顾客体验

·   Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

和领导团队察看客人反馈,保证采取正确的行动

·   Responds to and handles guest problems and complaints.

回复并解决客人问题和投诉

·   Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

定期和客户联系,得到产品质量,服务水平和整体满意度的反馈

·   Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

在所有房务和餐饮区域创造良好的氛围,达到或者超出客人期望

Managing and Conducting Human Resources Activities

管理和指导人力资源活动

·   Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

改进克服障碍的创意性解决办法,保证实施,不断提高客人满意度结果

·   Ensures associates are treated fairly and equitably.

保证员工公平公正的对待

·   Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

保证运营部门定期的、不间断的交流沟通(例如:例会、员工会)

·   Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

培养员工致力于提供优质服务,参与到每天的例会中,和客人及员工的交流过程中起到模范作用

·   Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

合并客人满意度,并最为员工/运营会议的一部分,着重于制定持续推动结果的创新方法

·   Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

使用评估的方式,为下属设定目标、期望,对成功的业绩表现负责

·   Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

寻求员工反馈,利用“门户开放政策”,察看客人满意度,鉴定并解决员工的问题和关注点

·   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

根据标准和本地运营程序保证酒店政策公正一致的执行,惩戒程序和文件编制的完善,支持同业互查审核

·   Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

根据品牌运营程序,和直接下属进行年度绩效考核

·   Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

保证品牌和区域生意活动的实施,沟通、跟进行动

 
其他要求
语言能力:英语-精通
计算机能力:精通
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公司地址
天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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