• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

PRINCIPAL RESPONSIBILITIES 主要职责
•Coordinate with front office to ensure that every guest are roomed
与前台协调好，确保为每位客人介绍过房间。
•Be fully familiar with the room facilities and provide concise information about it to the guest during the rooming process 
要非常了解房间的设施，并在为客人介绍房间设施时可提供简明的信息。
•Ensure VIP rooms are in good condition and being set-up according to Brand standard and guest’s special requirements prior the VIP’s arrival.
确保所有VIP房间可以正常使用，并按照集团的标准和客人的特殊要求在客人到店前准备完好。
•Review all VIP/ Brilliant members’ arrival to ensure they receive their preferred room and amenity. 
要核查所有VIP和卓逸会会员的到店，确保他们优先得到舒适的房间和设施。
•Must be in the lobby and front office areas during their shift.
必须在工作班次中服务于酒店大堂和前厅区域。
•Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information.
拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品。其中必须包括酒店房态，餐饮设施，水疗中心，健身中心，每日宴会以及相关周边信息。
•Welcome and farewell guests from the lobby.
在酒店大堂欢迎及欢送宾客。
•Greet and acknowledge guests that are waiting in the lobby.
与在大堂等候的客人打招呼并作出相应反应。
•Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
预先估计宾客的需要并用殷切有理的态度处理宾客的需求。
•Escort guests upon arrival to front desk and introduce by name to front desk colleague..
引领未入住宾客去前台并向前台接待员介绍宾客的名字。
•Guest Relation Officer must be able to talk to guests should they be waiting in a queue to check in or check out.
宾客服务大使必须与排队等候入住或结帐的宾客交流。
•Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action.
充满热情,关怀及感同深受地聆听宾客的需求,在有必要的情况下带领宾客去相关服务区域从而获得更多的信息或行动。
•Recognize return guests and VIP’s in the hotel.
认识酒店的再次入住宾客和VIP客人。
•Guest Relation Officer should never be behind the front desk.
宾客服务大使不必须在前台内工作。
•Attend daily shift briefing and be fully aware of the on-day room’s situation.
参加每日例会并清楚了解当日房态的情况。
•Be knowledgeable on the Brilliant program.
熟知朗廷卓逸会内容。
•Be aware of their responsibilities in the event of an emergency situation.
清楚知道在紧急事件中所应承担的职责。
•Guest Relation Officer must perform other duties as assigned by their supervisors or managers.
宾客服务大使必须履行主管或者经理安排的其他工作职责。
•Drive the Brilliant program to attain set targets and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as Brilliant ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program
推进卓逸会项目从而达到设订的目标并确保宾客依照他们的会员级别获得相应的会员礼遇.。所有前厅同事都应通过卓逸会的考核并成为大使，所有对客同事都必须了解会员的礼遇及人会条件。
•Attend assigned training sessions on time and as scheduled.
准时参加已安排的培训课程。
•Ensure attendance to work is on time as scheduled.
确保按照预先安排的班次准时上岗工作。
•Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。

REQUIREMENTS 职位要求
Education 教育学历
•Certificate / Diploma / Bachelor in Hotel Management
酒店管理类证书/学历证明/学士学位证明

Experience 经验
•One year working experience, preferably in hotel industry
一年相关的酒店工作经验

Job Skill / Knowledge 工作技能 / 知识
•Out-going personality
性格开朗
•Good communication skills
良好的沟通技巧

Computer Knowledge 电脑知识
•Knowledge of MS office software
相关办公自动化知识
•Opera PMS
酒店Opera系统
•PSB
PSB系统

Language Proficiency 语言能力
•Knowledge of English, Fluent in Mandarin
英语精通，普通话流利
•Foreign Preferred
外籍优先

Introduction酒店简介：Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！ Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com