招聘水疗礼宾员_合肥栢景朗廷酒店招聘信息-最佳东方

SCOPE 范围

Assist with the smooth running of the Spa by providing a high standardof professional, efficient and quality service to all members, hotel guests andDay Spa guests.

为所有会员、酒店住客和水疗中心客人提供高水平的专业、效率高和优质的服务，从而协助水疗中心的正常运营。

PRINCIPAL RESPONSIBILITIES 主要职责

Daily Management and Training日常管理和训练

· Follow the Spa operating procedures are adhered to andprovide feedback to the Spa manager in order to fine tune the standards whereapplicable.

按照水疗中心操作步骤工作，并向水疗经理提供反馈意见，从而适当地微调相关标准。

· Promote and sell all aspects of the Spa, Health &Wellbeing Memberships, Spa packages and treatments, merchandising and retailbranded lines, personal training etc.

全面推销水疗产品及服务，健身和水疗会籍、水疗套餐及护理、推销规划和零售品牌产品系列，私人训练等。

· Oversee the Spa caféand serve food and drinks as required.

管理水疗中心咖啡室，按照要求供应食物和饮料。

· Achieve the daily targets for retail productsales and discuss with the Spa Manager on adaily/weekly basis.

完成零售产品销售的日常目标，每天/每周与川水疗经理加以讨论。

· Ensure all treatment bookings are enteredin to the Spa Software system. All membership and fitness bookings must also becontrolled via the Spa Reception.

确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍和健身预订。

· Apply upsellingtechniques to achieve personal training target.

应用一切换售促销技能达到私人训练销售目标。

· Ensure all treatment clients complete a Lifestyle Registration sheet and a Find your ElementQuestionnaire.

确保所有客户完成生活模式登记表和寻找五行问卷的填写。

· Assist with all ordering and stock taking.

协助所有盘点存货和订购的程序。

· Handle all telephone enquiries in aprofessional and courteous manner.

本着专业和礼貌的态度处理电话查询。

· Ensure you have sufficient knowledge to assistclients regarding treatment bookings and purchasing retail products.

确保您拥有足够的知识，从而协助客户预订疗程和购买零售产品。

· Complete regular training with the Spa manager on the treatment menu and retail product knowledge witheach session entered on their training record.

定期接受川水疗经理提供疗程项目和零售产品知识的培训，每节表现将记录在各自的培训纪录表上。

· Be fully aware of the daily treatment/fitnessbooking schedules and to keep the Therapy and Fitness teams updated with anychanges throughout the day.

全面了解日常的疗程/健身预订时间表，在营业期间告知疗程和健身团队任何相关改动。

· Ensure that takebreak at the scheduled time and as agreed with Spa Reception.

确保按照水疗中心接待处安排的时间休息。

· Process all clientbills accurately and adhere to the cash handling.

正确的处理客人账单，并严守现金处理程序。

· Enforce the guest registration policy to ensure all members, hotel guests or Spa & Health Club guests using the fitness and wet facilities have signed in upon arrival.

实行客人登记政策，确保所有使用健身和湿区设施的会员、酒店客人或水疗与健身中心客人抵达后先行登记。

· Assist the Spa Manager in achieving monthly and year-end budgets for the Spa and Health ClubMembership levels.

协助水疗经理完成水疗与健身中心会籍水平的范畴，完成每月和年终预算。

· Ensure all guest service brand standards, guestgreeting/farewell, use of guest name,Elemental Teas etc. are used in order toachieve the highest level of service.

确保执行所有客人服务和品牌标准，包括迎接/送别客人、以客人名字称呼对方、五行茶等，从而达到最高的服务水平。

· Tour prospective members around the Spa & Health Club in accordance with the businessrequirements.

按照业务要求，引领潜在会员参观水疗与健身中心。

· Ensure the retail products and merchandisingitems are stocked and displayed throughout the Spa &Health Club.

在水疗与健身中心各处储存和展示零售产品和推销规划商品。

Communication沟通

· Maintain clearlines of communication with the Spa manager and other key departmentswithin the Hotel and Spa.

与水疗经理、酒店其他主要部门以及水疗中心内部维持清晰的沟通脉络。

· Attend HotelMeetings as required.

按照需要，出席酒店各类型会议。

· Complete adetailed handover at the end of each shift either verbally or via the handoverdiary.

在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。

· Attend the Spa & Health Club daily briefing as required.

按照需要，出席水疗与健身中心每日晨会。

Market Intelligence市场资讯

· Keep up to datewith the industry best practices and latest treatments/services in the marketplace.

掌握有关行业最佳守则，以及市场最新疗程/服务的信息。

Human Resource Development人力资源发展

· Participate in tradetests for Therapist2nd interviews if required (treatment model only).

如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。

Other其他

· Report for dutypunctually and wear the correct uniform and name badge.

准时上班，穿上正确的制服和配戴显示名字的胸牌。

· Maintain a highstandard of personal appearance and hygiene and adhere to the hotel and department groomingstandards.

维持高水平的个人外表和卫生，贯彻酒店和部门的仪容仪表标准。

· Assist theEngineering department with daily/weekly/monthly pool plant maintenance.

协助工程部进行游泳池的每日/周/月的维护工作。

· Cover the health club as required.

按照要求巡视健身房范围。

· Provide afriendly, courteous and professional service at all times.

任何时候都提供友善、礼貌和专业的服务。

· Carry out openingand closing duties as required.

履行每天开业和终止营业时的工作职责。

· Comply with rulesand regulations of the Colleague Handbook.

遵守《员工手册》的各项规章制度。

· Ensure the timelycompletion of seasonal sales products for the hotel, including but not limitedto New Year gift boxes, rice dumplings, and mooncakes.

按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。

· Comply withattendance policies and follow management's shift arrangements regardingovertime work and leave.

遵循考勤制度，服从管理人员安排的合理加班和休假。

· 100% Completehotel and job-related training courses.

100%完成酒店和岗位相关的培训课程。

Health and Safety 健康和安全

· Be fully aware of the Hotel Health and Safetypolicy and Fire Procedures.

全面了解酒店健康和安全政策以及消防程序。

· Adhere to health and safety requirements by using safeworking practices at all times.

任何时候都采用安全的工作方式，紧守健康和安全要求。

· Perform any dutiesassigned by the Management.

执行任何管理层委托的工作。

REQUIREMENTS职位要求

Education 教育学历

· University orpost-graduate diploma or equivalent professional leisure/hotel qualification isrequired.

必须具备大学、研究生文凭或相等的休闲/酒店行业专业资格。

Experience 经验

· At least two years workingexperience in a Hotel, Spa or Club Reception role.

至少拥有两年在酒店、水疗中心或健身会所接待处工作的经验。

Job Skill/Knowledge 工作技能/知识

· Well presentedwith good time management.

拥有良好的时间管理技巧。

· Independent withan ability to work under pressure.

能独立处事和在压力之下工作。

· Excellentcommunication skills.

出色的沟通技巧。

· Cooperate with colleaguesand develop good relationships with all colleagues.

跟同事合作无间，能跟所有同事发展良好的合作关系。

· Good interpersonal skills.

拥有良好的人际沟通技巧。

· Well spoken,pleasant and confident.

说话得体，和蔼可亲和充满自信。

· Excellent Telephone Manner.

出色的电话应对态度。

Computer Knowledge 电脑知识

· Computer knowledge on: Word, Excel andPowerPoint are essential.

具备Word、Excel和PowerPoint电脑知识为佳。

· Spa/Health Club software applications.

懂得水疗/健身中心软件系统应用。

Language Proficiency 语言能力

· Proficiency in English is essential.

必须英文流利。

· Knowledge of a second language other thannative language is desirable.

除母语以外，懂第二语言为佳。

About The Langham, Hefei关于合肥栢景朗廷酒店Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！About Langham Hospitality Group关于朗廷酒店集团A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com