• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

·  Must be outfitted
in a unique uniform that is well designed and chic and contains elements of
pink to make them easily identifiable to the hotel guests.


迎宾天使必须身着精心设计、美观并结合粉色元素的统一制服从而能便于宾客识别。


·  Must be in the
lobby and front office areas during their shift.


必须在工作班次中服务于酒店大堂和前厅区域。


·  Have a clear
general knowledge of the hotel product to allow up sell and cross sell of hotel
rooms and facilities. This should include room types, food and beverage
facilities, spa and health club, daily catering events and local neighbourhood
information.


拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品，其中必须包括酒店房态、餐饮设施、水疗中心、健身中心、每日宴会以及相关周边信息。


·  Welcome and
farewell guests from the lobby.


在酒店大堂欢迎及欢送宾客。


·  Greet and acknowledge
guests that are waiting in the lobby.


与在大堂等候的客人打招呼并做出相应反应。


·   Anticipate guest
needs and handle guest inquiries in a helpful and attentive manner.


预先估计宾客的需要并用殷切有理的态度处理宾客的需求。


·   Escort guests upon
arrival to front desk and introduce by name to front desk colleague.


引领未入住宾客去前台并向前台接待员介绍宾客的名字。


·   Service Stylists
must be able to talk to guests should they be waiting in a queue to check in or
check out.


迎宾天使必须与排队等候入住或结账的宾客交流。


·  Listen to guests
requests with warmth, care and empathy and where necessary show guests to
particular service areas for more information or action.


充满热情，关怀及感同深受地聆听宾客的需求，在有必要的情况下带领宾客去相关服务区域从而获得更多的信息或行动。


·  Recognize return
guests and VIP’s in the hotel.


认识酒店的再次入住宾客和VIP客人。


·   Attend daily shift
briefing and be fully aware of the on-day room’s situation. 


参加每日例会并清楚了解当日房态的情况。


·   Be knowledgeable on the Brilliant by Langham program.


熟知卓逸会内容。


·   Be aware of their
responsibilities in the event of an emergency situation.


清楚知道在紧急事件中所应承担的职责。


·  Service Stylists
must perform other duties as assigned by their supervisors or managers.


迎宾天使必须履行主管或者经理安排的其他工作职责。


·   Drive the Brilliant by Langham program to attain set
targets and ensure the guests receive the required recognition
and benefits for their membership level. Relevant colleagues in Front Office should
be certified as Brilliant ambassadors and all guest facing colleagues must be
aware of the benefits and joining requirements of the program 


推进卓逸会项目从而达到设订的目标并确保宾客依照他们的会员级别获得相应的会员礼遇. 所有前厅同事都应通过卓逸会的考核并成为大使，所有对客同事都必须了解会员的礼遇及人会条件。


·   Attend assigned
training sessions on time and as scheduled.


准时参加已安排的培训课程。


·   Ensure attendance
to work is on time as scheduled.


确保按照预先安排的班次准时上岗工作。


·   Perform any duties assigned by the Management. 


执行任何管理层委托的工作。


·   Comply with rules and regulations of the Colleague
Handbook.


遵守《员工手册》的各项规章制度。


·   Ensure the timely completion of seasonal sales products
for the hotel, including but not limited to New Year gift boxes, rice
dumplings, and mooncakes.


按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。


·   Comply with attendance policies and follow management's
shift arrangements regarding overtime work and leave.


遵循考勤制度，服从管理人员安排的合理加班和休假。


·   100% Complete hotel and job-related training courses.


100%完成酒店和岗位相关的培训课程。


·   Complete review tasks on all platforms to improve the
hotel's reputation and market ranking


完成各平台点评任务，提升酒店声誉和市场排名。

About The Langham, Hefei关于合肥栢景朗廷酒店Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！About Langham Hospitality Group关于朗廷酒店集团A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com