招聘楼层主管_合肥栢景朗廷酒店招聘信息-最佳东方

PRINCIPAL RESPONSIBILITIES 主要职责

·Supervision of Room Attendants.

管理客房服务员的工作。

·Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day.

与客房部协调员沟通联络以便对任何一个客人通过总机提出的新要求作相关回应。

·Attend to the delivery of special amenities according to the guest preference states in the profile.

通过客人历史档案，根据宾客的个人喜好在客房摆放特殊的用品。

·Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction.

代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。

·Maintain the cleanliness of the working stations.

保持工作间的整洁。

·Reporting of maintenance, via the phone or on a request docket.

通过电话或者维修工程记录来报告设备保养。

·Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies.

承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。

·Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately.

及时向客房部协调员报告事故和损坏情况，并且确保及时填写相关记录。

·Explain and promote hotel facilities and services whenever possible.

在需要的时候向客人解释和促销酒店的设施和服务。

·Ensure that all colleagues comply with the grooming and uniform Standards.

确保所有同事按照仪容仪表和工作制服的相关标准工作。

·Take personal responsibility to all the floor master keys are used under control and conduct spot check on regular basis.

承担楼层万能钥匙在可控情况下使用的责任，并且定时抽查。

·Ensure compliance with legislated health and safety requirements within the workplace.

在工作区域内遵守相关健康和安全的工作须知。

·Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement.

遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。

·Actively promote a work environment, which cares for guests and colleagues alike.

关心宾客和关爱同事从而营造积极地工作环境。

·Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。

REQUIREMENTS 职位要求

Education 教育学历

·Certificate / Diploma / Bachelor in Hotel Management

酒店管理证书、文凭、学位

Experience 经验

·Three years related working experience in hotel, at least 1 year in similar capacity.

三年相关的酒店工作经验，至少一年相关职位经验

Job Skill / Knowledge 工作技能 / 知识

·Out-going personality

性格开朗

·Good communication skills

良好的沟通技巧

·Office administration experience

具备办公室行政经验

Computer Knowledge 电脑知识

·Opera PMS

酒店Opera系统

Language Proficiency 语言能力

·Basic command of English and Mandarin, other languages would be beneficial.

良好的英语和普通话，懂其他语言为佳

Introduction酒店简介：Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！ Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com