中餐厅/西餐厅/大堂吧/宴会厅主管
3.5千-4.5千
停止招聘
发布于 2023-04-17
中餐厅/西餐厅/大堂吧/宴会厅主管
3.5千-4.5千
合肥 | 3年以上 | 大专
停止招聘
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职位福利
职位描述

PRINCIPAL RESPONSIBILITIES 主要职责

· Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.

负责餐厅日常的营运,保证餐厅营运顺畅。

·  Actively support the Quality Improvement Process.

积极改进服务质量。

·  Assist in working toward positive financial results.

积极协助上级,完成良好的收益。

·  Assist in ensuring that scheduling functions are performed accurately and on a timely basis.

协助完成正确的每个时段的工作时刻表。

·  Assist in maintaining a highly motivated and well-trained colleague.

协助上级培训一个高度热情和训练有素的同事。

 

OPERATIONS营运

· Open and close shift in accordance with the manager checklist.

遵照上级的安排表来开始和结束一天的营运。

· Initiate aggressive guest interaction through seeking and soliciting feedback from guests.

与客人进行积极的互动和交流,征求他/她们的反馈提高服务质量。

·  Train, maintain and enforce all Langham service standards in the outlet.

在餐厅中,培训、维持和执行所有朗廷酒店的服务标准。

·  Enfore the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide.

执行朗廷酒店规范的饮料配方,以确保给客人提供的饮料具有一贯的品质。

·  Prperly execute revenue and check control procedures on shift.

严格执行收入和账单的操作程序。

·  Handle daily colleague relations (i.e. scheduling, time adjustments).

处理日常同事的协作关系(例如,班次调整)

·  Maintain a safe & sanitary work environment for all colleague & guests.

为所有的同事和客人,建立一个安全及卫生的工作环境。

· Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).

为餐厅营运提供尽可能的帮助(例如,工作时间表,楼层安排,预定)·         Find · Solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

找到解决问题的方法。(如电话服务,最后一分钟的预定,或其他每天可能发生的问题)

· Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.

在餐厅营运时,确保在各自的岗位上,协助服务员或领位员,使客人满意。

· Ensure that only a quality product is served.

确保所提供的食品和饮料有质量保证。

· Ensure all side work is done on a daily basis.

确保每天基本的工作都完成。

· Maintain proper colleague uniform standards.

保持同事制服的标准。

· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

通过工作分配和突击检查,建立起一个有效的工程维护及保养程序。

· Understand & teach empowerment principles to ensure guest satisfaction.

理解和指导授权原则,以确保客人的满意度。

· Exercise station rotation to ensure stations are distributed fairly.

运用岗位的轮换制,来确保工作安排的合理性。

· Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.

综上所述,要以身作则,为同事树立起良好的榜样,激励同事的工作热情。


 HUMAN RESOURCES人力资源

· Implement an effective training program for new and current colleagues using use records, menus, and appropriate reference manuals.

通过使用记录,菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。

· Encourage problem solving by colleagues through proper training and empowerment.通过所有可能的培训和授权来激励同事解决问题的热情。

· Establish effective communication with colleagues to gain their trust and respect.

和同事建立有效的沟通,以争取他们的信任和尊重。

· Maintain fair and consistent counselling and/or disciplinary procedures.

建立公平和一致的辅导及纪律处罚程序。

· All details regulatory framework refer to colleague Handbook.

所有规章制度请参照员工手册。


 ADMINISTRATIVE行政管理

· Communicate directly and/or through the use of the logbook to next shift supervisor or manager.

直接或通过日志本与下一班次的主管或经理进行沟通。

· Identify and recommend incentive programs, new ideas, and methods of operation.

确定并推荐奖励项目,新主意和方法进行运作。

· Promote positive inter-department relations.

积极推动部门与部门之间的关系。

· Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.

了解事故预防并加强工作安全,目标是零事故

· Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作

 

REQUIREMENTS 职位要求

Education 教育学历

· Minimum Vocational School 至少毕业于专业学校。

Experience 经验

· Minimum 5 years Chinese restaurant operations experience, at least 2 year s

upervisors experience.五年餐厅工作经验和至少有两年以上的餐厅主管经验。

Job Skill / Knowledge 工作技能 / 知识

· Demonstrated leadership qualities.能体现领导者的素质。

· Demonstrated good technical knowledge of restaurant operations.具备优秀的专业的餐厅运营知识。

· Demonstrated strong hospitality and communication skills.有较好的服务精神和沟通技巧。

· Demonstrated strong work ethic.有较强的工作敬业精神。

· Demonstrated great hospitality skills and sensitivity to guest needs.良好的服务待客技巧预知客人的需求。

· Demonstrated a good understanding of food production.对食物产品知识的充分了解。


Computer Knowledge 电脑知识

· Knowledge of MS office software能够使用日常的办公室软件


Language Proficiency 语言能力

· Demonstrated excellent communication skills in English and Mandarin.具备优秀的英语和普通话表达能力。

 

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Introduction酒店简介:Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年,该酒店不仅是欧洲首家奢华酒店,它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业!酒店位于合肥市政治、文化与商业中心,位置优越,交通便捷。拥有豪华客房339套,1400平房米无柱超大宴会厅及9个多功能会议室,蝉联米其林三星的“唐阁”粤菜餐厅,结合传统中医与五行元素的“川”水疗,设备齐全的健身中心和室内泳池,梦幻玫瑰花园,将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程! Benefits 我们的福利:Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料:Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式:Tel 咨询热线:(0551)6568 8888E-mail 招聘邮箱:tlhfe.career@langhamhotels.com
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