• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

 
PRINCIPAL RESPONSIBILITIES 主要职责
 
Ensure the      delivery of friendly and efficient guest service with poise while speaking      with a smile in your voice.
将微笑融入声音，为客人提供友好、高效、真诚的服务。
Be      knowledgeable about hotel accommodation, restaurants & bars and other      facilities & services.
了解酒店客房、餐饮和其他服务设施。
Process jobs      using FCS and follow up as necessary to ensure tasks are processed to meet      target service delivery timelines. 
运用FCS进行工作，适时跟进，确保所有客人需求都能在既定的时间内完成。
Handle      dissatisfied guests to resolve complaints and request assistance from      other departments when necessary.
处理并解决客人的投诉，如有必要，可寻求相关部门的协助。
Participate in      the Call Centers weekly audit program to continually improve individual      and department performance. 
参与客户服务中心每周的检查项目，从而持续提高个人及部门的表现。
Be aware of      the reports reviewed from the PABX system, the data extracted from them      including the average hold time, volume of calls per hour, percentage of      answered calls, average call duration etc. 
理解利用PABX报表分析获得的数据，包括平均用时，每小时的电话量，接话百分比，平均电话时长等。
Accurately      take information and process guest requests into various information      systems such as Micros, FCS or Opera.
能准确获取信息并将宾客的要求输入不同的信息系统，例如：Micros，FCS，Opera。
Understand      their role in an emergency situation in the hotel.
知道在酒店紧急情况下自己应扮演的角色。
Attend      assigned training sessions on time and as scheduled.
准时参加已安排的培训课程。
Ensure      attendance to work is on time as scheduled.
按照预先安排的班次准时上岗工作。
Work over      night shifts as required.
可以胜任夜班工作。
Administrative      and correspondence work.
处理行政信件。
Fully      understand hotel FCS, PABX including call accounting & voice mail      systems and be familiar with the PMS; able to perform basic trouble      shooting.
能熟练使用FCS,PABX（包括话费结算，语音信箱系统）和PMS系统，并排除基本故障。
Coordinate      service calls by system providers to ensure minimum downtime of all      communication systems during      the maintenance.
与系统供应商协作，确保所有通讯系统得到良好的维护保养。
Be familiar      with hotel emergency procedures e.g. fire alarm
熟悉酒店紧急情况处理程序，例如：火警的处理。
Perform other      duties assigned by the management
执行任何管理层委的工作。
 
REQUIREMENTS 职位要求
 
Education 教育学历
Certificate /      Diploma / Bachelor in Hotel Management 
酒店管理证书、文凭、学位 
 
Experience 经验
One year      working experience, preferably in the hotel industry or call center.
一年工作经验，有酒店或电话中心从业经验为佳
 
Job Skill / Knowledge 工作技能 / 知识
Out-going      personality 
性格开朗
Good      communication skills 
良好的沟通技巧
Office      administration experience 
办公室行政经验
 
Computer Knowledge 电脑知识
Knowledge of      MS office software 
良好的办公自动化软件知识
PMS – Opera, FCS, Micros      system
熟练使用前厅应用软件PMS - Opera, FCS,以及点餐系统
 
Language Proficiency 语言能力
Good command      of English and Mandarin, other languages are beneficial 
良好的英语和普通话，懂其他语言为佳
 
 

Introduction酒店简介：Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！ Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com