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岳阳铂尔曼酒店| 招聘职位

    职位:Front Desk Shift Leader 前台主管

  • 职位性质:全职
  • 工作地区:湖南省岳阳市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3千-4千
  • 职位有效期:2020-11-24至2020-12-24

岗位职责/职位描述

Supervises front desk staff to insure smooth and efficient operation during the assigned shift.

督促管理当值期间前台接待工作,确保提供优质高效的服务。

Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.

与员工有效的沟通,提供明确指示,关注员工的表现并给予激励

Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.

在遵循酒店规章制度,维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。

Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.

管理前台,用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。