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Supervises front desk staff to insure smooth and efficient operation during the assigned shift.
督促管理当值期间前台接待工作,确保提供优质高效的服务。
Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.
与员工有效的沟通,提供明确指示,关注员工的表现并给予激励
Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
在遵循酒店规章制度,维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。
Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
管理前台,用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
岳阳铂尔曼酒店坐落于著名的洞庭湖畔,位于风景秀丽的南湖新区,环境优美,距离岳阳市中心仅五公里距离,26分钟即可到达岳阳高铁站,36分钟可到达岳阳机场。酒店是雅高酒店集团旗下的高端品牌,功能集商务会议、休闲度假和餐饮娱乐于一体。酒店总建筑面积63,258平方米,主体建筑分南北中三栋,酒店共拥有213间宽敞的客房,并配套有全日餐厅,大堂吧,行政酒廊以及4间中式贵宾包厢,设有1间带室内游泳池的健身房,还有室外游泳池。同时还拥有大约900平米的大宴会厅,并配有16个会议室,可容纳约2500人。酒店已于2020年7月2日开业。 Pullman Yueyang located on the shoreline of the famous Dongting Lake, belongs to the south lake new district with beautiful scenery and environment, and only 5km from Yueyang city center, it takes 26 minutes to high-speed train station and 36 minutes to Yueyang airport. As an up-scaled brand of Accor, Pullman Yueyang integrated with business conference, leisure and vacation, catering and entertainment. The total building area of hotel is 63,258 square meters, the main building divided into three buildings-north, south & middle. Hotel has 213 spacious guest rooms, with all day dining restaurant, lobby lounge, executive lounge and 4 Chinese style private rooms, 1 fitness center with the indoor pool, and also outdoor swimming pool. At the same time, there have a grand ballroom which almost 900 square meters and 16 meeting rooms, can accommodate 2500 people. Hotel opened in July 2, 2020.