招聘行李员/前台接待/接线员Bell Attendant/Front Desk Service Agent/Operator

1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。

2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。

3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。

4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。

5. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .

礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。

6. Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .

成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。

7. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

积极的工作，友好的为客人提供服务。

厦门希尔顿逸林酒店于2015年8月10日盛大开业。时尚的厦门希尔顿逸林酒店坐落于厦门岛北部沿海一线，地处厦门市三大营运中心之一的五缘湾商务营运中心片区,周边配套设施包括湿地公园，文化艺术之岛、水上运动之岛、游艇会、直升飞机场及体育馆，作为该片区内首家五星级国际品牌酒店，是商务旅行或全家出游的不二之选。酒店拥有270间宽敞舒适的客房，其中186间客房可欣赏一望无际的蔚蓝海域，其余客房可饱览游艇会及城市景观。酒店拥有独具地方特色的餐厅和酒吧、室内游泳池健身房、儿童游乐区以及设备先进的大宴会厅及多功能会议厅。作为酒店特色，新鲜出炉的特色逸林曲奇都伴着最真挚的笑容送上，在简约雅致的宜人氛围中感受非凡体验，为宾客的舒适住宿拉开精彩帷幕。热情的服务、周到的安排会让每次入住都成为酒店与客人间共同美好的回忆。厦门希尔顿逸林酒店作为希尔顿酒店管理集团在厦门的首家五星级酒店，我们深知细节的完美把握对于成败与否的关健作用，而细节的完美来自于全体酒店成员的共同努力。我们致力于在员工创造嘉奖式的体验。让每个员工能在尊重、信任、鼓励、认可、平等的环境中愉快的工作。每位员工的成长和发展是我们的核心关注点，我们承诺不断完善对员工的培训，以确保员工的职业理想得到实现。酒店为每位员工提供具有竞争力的工资，员工福利待遇包括以下方面，五险一金，年假，带薪病假，工作制服，工作餐，住宿（外地员工），年度健康体检，希尔顿全球酒店员工价，丰富多彩的员工活动，希尔顿大学培训等。